International voice process

1 years

3 - 0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: International Voice Process – Customer Support Executive

Location: Mumbai (Malad & Thane) – Candidates must be from the same location (Face-to-Face Interview Required)

Job Description:

We are hiring enthusiastic and customer-focused professionals for our International Voice Process team. As a Customer Support Executive, you will be responsible for handling international customer queries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound international customer calls.
  • Resolve queries, complaints, and provide accurate information.
  • Ensure customer satisfaction through effective communication.
  • Maintain records of interactions and follow up where necessary.
  • Meet performance targets (quality, productivity, and call handling).

Requirements:

  • Education: HSC / Graduate in any field.
  • Experience: Freshers & experienced candidates can apply.
  • Skills:
  • Excellent communication skills in English (verbal & written).
  • Good listening and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Location: Must be from Mumbai (Malad or Thane) – as interviews will be conducted face-to-face only.
  • Willingness to work in night shifts / rotational shifts (as per business requirement).

Job Types: Full-time, Permanent

Pay: ₹363,697.30 - ₹1,381,206.60 per year

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • BPO: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

Speak with the employer
+91 7328456013

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