Work from Office
Internship
Were looking for a Intern Technical Support who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience.
You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack.
Key Responsibilities
Provide timely and effective technical support via email, chat, and calls
Troubleshoot issues related to APIs, integrations, performance, and access
Reproduce customer issues and document bugs for escalation to engineering
Write knowledge base articles, FAQs, and documentation to reduce incoming queries
Collaborate with engineering and product teams to resolve recurring issues
Monitor support dashboards and meet defined SLAs and CSAT goals
Assist in onboarding and training users where required
Identify patterns and provide feedback for continuous product improvement
Must-Have Skill
Strong problem-solving and troubleshooting abilities
Experience with support tools (e.g., Zendesk, Freshdesk, Intercom)
Understanding of web technologies (HTTP, REST APIs, browsers)
Comfortable with logs, CLI tools, basic database queries (SQL)
Excellent communication and documentation skills
Ability to empathize with users and stay calm under pressure
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