20 Intercom Jobs

At Saleshandy, you will be part of a fast-growing, bootstrapped SaaS company that focuses on helping businesses scale outbound sales through automation, personalization, and precision. With over 4,000 global customers, we prioritize onboarding as our first opportunity to delight our users. As an Onboarding Specialist, your primary goal will be to efficiently transition new users into power users. This role goes beyond hand-holding and instead focuses on educating, enabling, and empowering customers to derive real value from the platform starting from Day 1. Your responsibilities will include monitoring product usage, login frequency, billing behavior, and engagement patterns to detect any red flags early on. You will also be tasked with creating personalized success plans for at-risk accounts, engaging users displaying low activity or cancellation intent, and devising strategies to retain high-potential users through save campaigns and retention initiatives. Additionally, you will collaborate with various teams to develop scalable playbooks for churn prevention, document feedback loops to identify areas of improvement, and prioritize actions based on risk data. To excel in this role, you should have prior experience in a SaaS Customer Success or support position where churn reduction was a key focus. You must possess a keen eye for detecting signs of drop-off, be empathetic, data-driven, and adept at crafting save emails, retention campaigns, and reviving failing accounts manually. Familiarity with tools like HubSpot, Stripe, Intercom, or retention platforms such as Churnkey, Basecamp, and Chartmogul is beneficial. Joining Saleshandy offers you the opportunity for high ownership with a direct impact on company revenue, career growth prospects as the company scales, global exposure working with businesses worldwide, a supportive and values-driven culture, and attractive perks including an annual L&D budget, health coverage, paid retreats, and a flexible remote setup. If you are passionate about driving revenue in a Customer Success role, apply with your CV and a brief overview of your revenue-driving experience. The next steps include a short introductory call with our Customer Success lead, a take-home task to showcase your skills, a final call to align goals and expectations, and an offer for onboarding into our dynamic team.,

Role: HR Support Associate Location: In-office, Seshadripuram, Bengaluru About Wisemonk Wisemonk is Indias #1 Employer of Record platform helping global companies hire, pay, and manage top talent in India compliantly and effortlessly. Role Overview Were looking for a sharp and empathetic HR Support Associate to handle all employee concerns via Intercom. Youll be the first line of response for hundreds of employees across India ensuring their questions, issues, and requests are resolved quickly , accurately , and with a human touch . Key Responsibilities Own and manage all employee tickets on Intercom from payroll queries to policy clarifications Ensure 100% resolution with clear communication and quick turnaround time Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes Track response and resolution time; identify ways to reduce them Maintain a helpful, professional tone in all interactions What Were Looking For Excellent written and verbal communication High ownership mindset you dont let issues linger Ability to grasp HR/payroll nuances quickly Strong coordination and follow-through 01 years experience; freshers welcome if academically strong and fast learners Why Join Wisemonk Be part of a high-growth team reimagining global employment Work with speed, precision, and extreme ownership Learn fast, grow fast and make a real impact Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners including ISVs, resellers, and affiliatesto scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta&aposs Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India&aposs fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ?4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensys partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. Youll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 24 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of Indias fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApps global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countrieshelping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We&aposre not just building software; we&aposre creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinators top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you&aposll tackle complex challenges that impact millions of people&aposs working lives. With our momentumbacked by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five yearsyou&aposll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel&aposs employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, youll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel&aposs systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things youll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, were an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [HIDDEN TEXT] of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

We&aposre looking for passionate and driven individuals to challenge the status quo and deliver a phenomenal Product Support experience. You are a highly accountable self-starter with out-of-the-box thinking, excited about working in a fast-paced, constantly evolving startup environment in a key customer-facing role. The Role A Product Support Representative is the first point of contact for our customers when they report issues or need assistance navigating through our software. This role focuses on providing world-class service to our diverse customer base worldwide and resolving their issues through chat, video, and email support. Additionally, you&aposll be responsible for creating high-quality end-user documentation regarding Talkpush&aposs features. You will address and resolve customers technical difficulties and product usage inquiries and provide consultative support and recommendations to help our customers be successful with their use of Talkpush. Responsibilities Achieve proficiency in understanding Talkpush technically and in real-life applications. Offer world-class chat support according to agreed schedules: Attending to instructional queries. Attending to reported bugs through a system of replication and ticket creation. Monitoring, prioritizing and following up on tickets. Assist users with front-end tasks (IR ticket category). Categorizing each conversation type using the tools provided accurately. Identify client business needs through chat support conversations to relay this to the pertinent team through tickets or recommendations on team reports (weekly/monthly). Occasionally assist clients through live support/troubleshooting. Activate the Crisis Management Plan in the system during downtimes or errors affecting the client&aposs business. Produce external documentation regarding the softwares features, enhancements, best practices, etc. Identify documentation gaps (edge cases, non-specified behaviors, missing content) and create actionable tickets for the team to complete. Update external documentation (text, image, video) according to the latest releases, changes in specs, UI design, etc. Translate external documentation. Process unconfirmed tickets. Qualifications: Previous Support roles in SaaS / CRM / Software solutions preferred. Fluent in English (a third language is always welcomed!). Excellent communication skills via different mediums, i.e., telephone, email, chat, and in-person. Superb writing skills. Ability to effectively manage issue prioritization. Ability to work remotely and collaborate with other team members in ensuring round-the-clock support coverage. Proven analytical and problem-solving capabilities. Maintains and improves the self-knowledge of Talkpush products. Always proactive and taking the initiative. Knowledge in Jira and Intercom preferred Show more Show less

As part of our organization's expansion process, we are currently seeking to hire a dedicated and skilled Technician for VDP System. The ideal candidate will be responsible for handling security systems and networking tasks within our company. We are a reputable system integration company with a nationwide presence and a proven track record in large scale installations in various sectors such as AV, Aviation, Surveillance, and Telecom systems. Our vision is to further expand our operations and reach, and we are looking for individuals who are eager to contribute to our journey. The successful candidate should have 1 to 2 years of experience in VDP, CCTV, Access Control, Intercom, and L2/L3 Network Switch Configuration. Candidates with experience in these areas will be given preference during the selection process. This full-time Technician role will require the individual to work 6 days a week on a day shift schedule, with each day consisting of 9 hours. The position is permanent and offers a stable work environment. The selected candidate will be expected to work in person at our designated work location. The anticipated start date for this position is 01/08/2025. If you have the required experience and skills in security systems and networking, and are looking for a challenging opportunity to grow your career with a dynamic organization, we encourage you to apply and be a part of our team.,

At Spyne, we are revolutionizing the marketing and sales of cars by leveraging cutting-edge Generative AI technology. What initially began as a visionary concept of utilizing AI-powered visuals to facilitate quicker online sales for auto dealers has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from prominent investors like Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, introducing the Gen AI powered Automotive Retail Suite to empower dealers in managing inventory, marketing, and CRM, and successfully onboarding over 1500 dealers across the US, EU, and other key markets within the last 2 years. As we gear up to onboard 10K+ dealers globally among a market of 200K+ dealers, our team of 150+ members, evenly split between Research & Development and Go-To-Market functions, continues to drive innovation and excellence. Our commitment to delivering superior products and services is evident through our focus on AI technology and customer-centric approach. If you are passionate about leading and driving customer success initiatives in the US market, we have an exciting opportunity for you. As the Lead - Customer Success (US) at Spyne, you will play a pivotal role in overseeing our US Customer Success team and ensuring the seamless post-sale journey for dealers across the United States. This high-ownership position, based in Gurugram (with work from office flexibility) and aligned with US time zones, will require you to lead a growing team of Customer Success managers and specialists dedicated to providing an AI-powered, personalized customer experience for our valued clients. Your responsibilities will include team leadership, onboarding, customer success, support, renewals, leveraging AI technology for enhancing customer experience, driving renewals and upsells, collaborating cross-functionally, maintaining operational excellence, and more. The ideal candidate will have 6-10 years of experience in Customer Success at B2B SaaS or AI-first companies, with at least 2+ years in team leadership roles. Strong communication, stakeholder management, and hands-on experience with tools like Salesforce, HubSpot, Gainsight, Intercom, or Zendesk are essential for success in this role. Additionally, a willingness to work the full US shift (6:00 PM - 3:00 AM IST) is required. Joining Spyne offers you the opportunity to be part of a category-creating platform that is reshaping the global auto retail industry through GenAI. This role provides high ownership, enabling you to take leadership of our largest market and drive impactful initiatives. Our performance-driven culture, best-in-class tools, and career acceleration opportunities make Spyne an exciting place to work, where high performers have the chance to grow exponentially. At Spyne, we don't just offer a role - we provide a platform for you to lead, innovate, and thrive in a dynamic and challenging environment. If you are ready to make a difference and scale new heights in one of India's most exciting AI startups, we invite you to join us on this thrilling journey of growth and success.,

About the Role As a motivated Tax Customer Support Representative at Instead, you will play a crucial role in assisting clients in discovering tax savings through strategic planning and implementation using our innovative software platform. With a focus on client-facing responsibilities year-round, you will engage with individuals and businesses to identify tax strategies, guide them through the implementation process, and ensure a seamless execution from planning to filing. Your responsibilities will include providing support to both internal and external clients through various channels such as chat, email, phone, and Zoom. Additionally, you will be involved in onboarding new clients, assisting them in navigating our tax software, troubleshooting any issues, and escalating feature requests as necessary. Collaboration with our U.S.-based customer support agents, our team in India, and our tax and accounting firm partners will be essential in delivering exceptional customer service and maintaining Instead.com. Key Responsibilities - Provide support to clients via chat, email, phone, and Zoom - Assist in onboarding new clients and troubleshooting software issues - Handle customer inquiries across multiple platforms - Collaborate with cross-functional teams to ensure software usability and accuracy - Maintain the internal account management system to ensure data accuracy Qualifications - 3+ years of direct customer support experience - Strong attention to detail and excellent problem-solving skills - Ability to identify and resolve software issues effectively - Comfortable working in a fast-paced, team-oriented environment - Strong communication skills with a client-centric approach - Passion for continuous learning and adapting to changes - Ability to advocate for clients and provide support during challenges Preferred Qualifications - Active or in-progress Enrolled Agent (EA) license - Experience in supporting software products across multiple channels - Background in tax planning or preparation - Familiarity with U.S.-based accounting or tax firms - Experience with platforms like Salesforce and Intercom - Previous experience with tax-related companies such as H&R Block, Thomson Reuters, Wolters Kluwer, Intuit, etc. Join Us By joining Instead, you will have the opportunity to work with a cutting-edge tax technology platform that is revolutionizing the industry. You will be part of a collaborative, mission-driven team focused on delivering value and will receive competitive compensation and benefits. Additionally, you will gain exposure to complex tax scenarios across various industries, receive mentorship, and have opportunities for career advancement. Your role will involve helping tax professionals implement and file accurately, enabling effective tax planning and compliance while building lasting client relationships and making a tangible impact on their financial outcomes. Equal Opportunity Employer - M/F/D/V All candidates who receive and accept employment offers from Instead must complete a background check due to the sensitive nature of the information entrusted to our team.,

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubleshoot issues, and ensure a positive experience with our platform. Key Responsibilities Provide prompt, friendly, and professional support via chat, email, and phone Troubleshoot and resolve customer issues, escalating when necessary Guide customers through product features, settings, and troubleshooting steps Maintain detailed and accurate records of all interactions Collaborate with internal teams (Customer Success, Product, Tech Support) for complex queries Identify and share recurring issues to improve processes and customer experience Contribute to FAQs, knowledge base articles, and support guides Requirements Experience: 12 years in chat/email/phone support, preferably in SaaS or e-commerce Good at understanding and using software tools and platforms Excellent written and verbal communication skills in English Strong problem-solving and multitasking skills Comfortable working in fast-paced environments Prior experience with live chat and helpdesk tools (e.g., Intercom, Zendesk, Freshdesk) is a plus Prior experience with marketing automation or workflow automation tools is a plus. Basic understanding of e-commerce platforms like Shopify, WooCommerce, Magento and/ or CRMs/ ERPs is preferred Work Schedule Flexible to work in one of these shifts: 9 AM 6 PM, 12 PM 9 PM, or 2 PM 11 PM Comfortable working Monday to Saturday or Tuesday to Sunday What We Offer Competitive salary and incentives Opportunity to work with a fast-growing SaaS company in the e-commerce space Exposure to global D2C brands and e-commerce businesses Collaborative, growth-focused team culture Skill development in SaaS, customer success, and marketing automation Show more Show less

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include leading a growing team of support professionals, establishing a high-performing function that consistently exceeds service level expectations, and fostering a culture of accountability, empathy, and growth. The ideal candidate for this role should possess a strong operational background with experience supporting B2B enterprise customers and a proven track record of delivering high CSAT/SLA metrics while effectively scaling for growth. Key Responsibilities: - Define the vision, goals, and roadmap for the global support function. - Lead and scale a distributed team of support managers, leads, and agents. - Monitor key performance metrics such as CSAT, NPS, SLA, FRT, TTR, etc. - Ensure a consistent, high-quality customer support experience across multiple channels. - Advocate for the voice of the customer within the organization and influence product and engineering roadmaps. - Implement scalable support processes, workflows, and knowledge management practices. - Utilize support tools like Zendesk, Intercom, Salesforce, or similar platforms effectively. - Incorporate automation, AI, and self-service strategies to enhance responsiveness and reduce ticket volume. - Collaborate with cross-functional teams to address complex issues and proactively support account health. - Recruit, train, and develop top talent while fostering a culture of growth and accountability. - Design onboarding and training programs to enhance product knowledge and support delivery. Qualifications: - Bachelor's degree in Business, Technology, or related field; MBA is a plus. - 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. - Proven experience in leading SaaS support operations at scale for B2B enterprise-grade products. - Deep understanding of SaaS metrics, customer lifecycle, and escalation management. - Proficiency in support tools and platforms like Zendesk, Salesforce Service Cloud, Intercom, Jira. - Strong analytical skills with a focus on KPIs, reporting, and operational improvement. Desired Skills: - Extensive knowledge of SaaS business models and the end-to-end customer lifecycle. - Expertise in customer support operations, KPIs, and support analytics. - Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms. - Exceptional communication and interpersonal skills for effective collaboration. - Strong problem-solving, decision-making, and data analysis capabilities. - Ability to manage remote, cross-cultural teams and excel in a virtual-first workplace. Join Responsive to work on impactful solutions, collaborate with a passionate team, and grow your career in an inclusive environment with competitive benefits.,

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth. What Youll Be Doing Define the vision, goals, and roadmap for the global support function. Lead and scale a distributed team of support managers, leads, and agents. Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.). Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice). Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops. Establish scalable support processes, workflows, and knowledge management practices. Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms. Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume. Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health. Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness. Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth. Design onboarding and training programs to enhance product knowledge and support delivery. What Were Looking For Education Bachelor&aposs degree in Business, Technology, or related field. MBA is a plus. Experience 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products). Deep understanding of SaaS metrics, customer lifecycle, and escalation management. Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Analytical mindset with a strong focus on KPIs, reporting, and operational improvement. Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Track record of building collaborative teams and mentoring future leaders. Knowledge, Skills & Ability Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions. Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics. Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums). Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability. Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams. Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement. Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships. Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments. Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace. Why Join Us Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas. Show more Show less

As an ELV Technician cum Store Incharge, you will be responsible for installing and maintaining low voltage systems including CCTV, fire alarm, BMS, intercom, PA system, structured cabling, automation, and access control systems under the MEP department in Kerala. You will report to the Site Engineer/Foreman/Supervisor and work on various construction sites. Your main duties will involve installing cable pathway systems, fire stop systems, electronic components, and different types of cables. You will be required to carry out maintenance, repairs, and installations of telecommunication, IT equipment, electronics, networks, and low voltage systems. Additionally, you will diagnose and troubleshoot electrical or mechanical malfunctions, conduct functional tests, and maintain accurate maintenance records. You must have a sound knowledge of ELV and related works, assess required resources for maintenance tasks, and report job progress and issues to the Team Leader regularly. It is essential to follow health and safety policies and practices, work in tight confined areas, carry heavy loads, climb ladders, and maintain a safety-conscious work environment. The job may require working days, nights, and weekends as needed. In addition to your technical responsibilities, you will also be in charge of store management tasks such as ensuring stock availability, updating reports, maintaining inventory, organizing the stock room, and performing clerical duties. As part of the permanent job type, you will benefit from cell phone and internet reimbursement, leave encashment, paid time off, yearly bonus, and a day shift schedule. The ideal candidate for this position should hold a Diploma and have at least 1 year of experience as an ICT/ELV Technician. Your willingness to work in person and your commitment to maintaining a safe work environment will be crucial for success in this role.,

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Monitoring product usage, login frequency, billing behavior, and engagement patterns to identify potential risks early on. - Developing personalized success plans for accounts encountering challenges with adoption or realizing the product's value. - Engaging proactively with users exhibiting low activity, expressing intent to cancel, or struggling with onboarding. - Creating tailored save campaigns, such as recovery strategies and win-back emails, to retain valuable users. - Collaborating with the onboarding, product, and support teams to devise scalable retention strategies and playbooks for preventing churn. - Documenting exit reasons, identifying friction points, and assisting product and growth teams in prioritizing based on risk data through feedback loops. To excel in this role, you should ideally have experience in a SaaS Customer Success or support position where reducing churn was a key responsibility, not just a metric. Your ability to recognize subtle signs of drop-off and take prompt action, coupled with empathy, data-driven decision-making, and a relentless drive for improvement, will set you up for success. Additionally, proficiency with tools like HubSpot, Stripe, Intercom, and retention platforms such as Churnkey, Basecamp, and Chartmogul is advantageous. Joining Saleshandy offers you: - High Ownership: Direct involvement in driving company revenue. - Career Growth: Opportunities for leadership roles as we expand our customer base to 10,000+. - Global Exposure: Collaboration with businesses in the US, Europe, and APAC regions. - Supportive Culture: Dynamic team environment with strong values and minimal bureaucracy. - Relevant Perks: Including an annual learning and development budget, health coverage, paid retreats, and flexible remote work options. If you believe you are a suitable candidate for this role, please apply with your CV and a brief description of how you have influenced revenue in a Customer Success position. The recruitment process will involve an initial introductory call with our Customer Success lead, a task to demonstrate your problem-solving skills, and a final discussion to align goals, expectations, and cultural fit before extending an offer and facilitating the onboarding process.,

Must have skills required: Communication, Braze, CSS, Hightouch, Intercom, Snowflake, HTML, JavaScript, SQL Compare Club is Looking for: Position Summary Compare Club is transforming into a data-driven organisation focused on delivering highly personalised marketing experiences. As a Lifecycle Automation Specialist , you will play a pivotal role in bringing this vision to life by supporting the development and implementation of automated marketing journeys across key customer touchpoints. This role ensures that automation systems work seamlessly in the backgroundmanaging data flow, maintaining data hygiene, launching campaigns on time, and ensuring messages reach the right members. Reporting to the Lifecycle Automations Manager, youll collaborate closely with the CRM, Member Experience, Tech, and Product teams. This opportunity is ideal for a technically minded individual looking to grow their career at the intersection of marketing, automation, and data. You'll gain hands-on experience with leading MarTech tools including Braze, Hightouch, Snowflake, and Intercomenabling smarter, faster, and more personalised customer journeys. Key Stakeholder Relationships Internal: Data & Analytics Product Team Sales Tech (Dev/IT) Business Development Member Experience Performance & Growth Brand & Content Compliance External: Platform Vendors Creative Agencies Outsourcing Partners Training Providers Key Responsibilities Lifecycle Automation Strategy & Implementation Support implementation of lifecycle marketing strategies using SQL and JavaScript-powered automations. Help maintain and improve automation workflows, progressively taking on greater responsibility. Translate strategic objectives into actionable marketing plans. Marketing Technology Support Develop basic JavaScript for use in automation platforms. Troubleshoot issues in marketing tech stack and work with IT/Dev teams on implementations. Data Analysis & Performance Optimisation Use SQL to analyse marketing and customer interaction data. Assist in maintaining data models and ETL processes. Support reporting and dashboard creation to track key metrics. Testing & Continuous Improvement Assist in A/B testing setup and analysis across various channels. Contribute to testing frameworks and continuous optimisation of campaigns. Communication & Stakeholder Management Support the rollout of new communication channels and initiatives. Maintain strong relationships with vendors and cross-functional teams. Act as a liaison between marketing and other departments to ensure alignment on capabilities and projects. Channel Management Assist with maintaining integrations across channels such as: Email: HTML/CSS development, basic JavaScript SMS Live Chat & Messengers Bots SDK Implementations: Push notifications, content cards Emerging Channels Code & Documentation Management Use version control systems (e.g., Git) to manage marketing automation code. Assist in maintaining technical documentation and knowledge base articles. Regulatory Compliance & Best Practices Ensure all marketing activities comply with relevant laws (e.g., GDPR, Spam Act). Apply secure coding practices and assist in audits to identify system vulnerabilities. Experience and Capabilities Professional Experience 3+ years in marketing operations, CRM, or automation execution roles. Experience in lifecycle marketing and multi-channel campaign execution. Understanding of email and SMS marketing best practices. Familiarity with A/B testing concepts. Exposure to project management methodologies. Technical Skills Experience with tools like Braze, Marketo, Salesforce Marketing Cloud, Adobe, or Klaviyo is valuable. Basic proficiency in HTML, CSS, and JavaScript (especially for email/web environments). Familiarity with SQL; willingness to grow expertise. Understanding of JSON, APIs, and webhooks. Willingness to learn version control tools like Git. Analytical & Problem-Solving Skills Foundational analytical skills with a data-driven mindset. Interest in segmentation, debugging, and workflow optimisation. Ability to communicate technical concepts clearly and effectively. Personal Attributes Quick learner and adaptable to evolving technologies. Self-motivated and proactive. Passionate about staying current with MarTech trends.

**Urgent Hiring for the Role of Technical Support Specialist for our Team** Position: Technical Support Specialist Location: Bangalore, India Experience: 3+years Type: Contract 12 months Job Description Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitudes customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members You'll be a great addition to the team if you have: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs The ability to present yourself with professionalism, friendliness, and a willingness to assist Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

Lifecycle Automation Specialist Experience: 3 - 5 Years Exp Salary : Upto AUD 30,000 / year Preferred Notice Period : Within 30 Days Shift : 3:30AM to 12:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, Indefinite Period (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Braze, CSS, Hightouch, Intercom, Snowflake, HTML, JavaScript, SQL Good to have skills : Communication Compare Club (One of Uplers' Clients) is Looking for: Lifecycle Automation Specialist who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Compare Club is transforming into a data-driven organisation focused on delivering highly personalised marketing experiences. As a Lifecycle Automation Specialist, you will play a pivotal role in bringing this vision to life by supporting the development and implementation of automated marketing journeys across key customer touchpoints. This role ensures that automation systems work seamlessly in the backgroundmanaging data flow, maintaining data hygiene, launching campaigns on time, and ensuring messages reach the right members. Reporting to the Lifecycle Automations Manager, youll collaborate closely with the CRM, Member Experience, Tech, and Product teams. This opportunity is ideal for a technically minded individual looking to grow their career at the intersection of marketing, automation, and data. You'll gain hands-on experience with leading MarTech tools including Braze, Hightouch, Snowflake, and Intercomenabling smarter, faster, and more personalised customer journeys. Key Stakeholder Relationships Internal: Data & Analytics Product Team Sales Tech (Dev/IT) Business Development Member Experience Performance & Growth Brand & Content Compliance External: Platform Vendors Creative Agencies Outsourcing Partners Training Providers Key Responsibilities Lifecycle Automation Strategy & Implementation Support implementation of lifecycle marketing strategies using SQL and JavaScript-powered automations. Help maintain and improve automation workflows, progressively taking on greater responsibility. Translate strategic objectives into actionable marketing plans. Marketing Technology Support Develop basic JavaScript for use in automation platforms. Troubleshoot issues in marketing tech stack and work with IT/Dev teams on implementations. Data Analysis & Performance Optimisation Use SQL to analyse marketing and customer interaction data. Assist in maintaining data models and ETL processes. Support reporting and dashboard creation to track key metrics. Testing & Continuous Improvement Assist in A/B testing setup and analysis across various channels. Contribute to testing frameworks and continuous optimisation of campaigns. Communication & Stakeholder Management Support the rollout of new communication channels and initiatives. Maintain strong relationships with vendors and cross-functional teams. Act as a liaison between marketing and other departments to ensure alignment on capabilities and projects. Channel Management Assist with maintaining integrations across channels such as: Email: HTML/CSS development, basic JavaScript SMS Live Chat & Messengers Bots SDK Implementations: Push notifications, content cards Emerging Channels Code & Documentation Management Use version control systems (e.g., Git) to manage marketing automation code. Assist in maintaining technical documentation and knowledge base articles. Regulatory Compliance & Best Practices Ensure all marketing activities comply with relevant laws (e.g., GDPR, Spam Act). Apply secure coding practices and assist in audits to identify system vulnerabilities. Experience and Capabilities Professional Experience 3+ years in marketing operations, CRM, or automation execution roles. Experience in lifecycle marketing and multi-channel campaign execution. Understanding of email and SMS marketing best practices. Familiarity with A/B testing concepts. Exposure to project management methodologies. Technical Skills Experience with tools like Braze, Marketo, Salesforce Marketing Cloud, Adobe, or Klaviyo is valuable. Basic proficiency in HTML, CSS, and JavaScript (especially for email/web environments). Familiarity with SQL; willingness to grow expertise. Understanding of JSON, APIs, and webhooks. Willingness to learn version control tools like Git. Analytical & Problem-Solving Skills Foundational analytical skills with a data-driven mindset. Interest in segmentation, debugging, and workflow optimisation. Ability to communicate technical concepts clearly and effectively. Personal Attributes Quick learner and adaptable to evolving technologies. Self-motivated and proactive. Passionate about staying current with MarTech trends. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Theyre passionate about helping Aussies get more from their money. But their mission extends to providing a seamless, ongoing experience that is not only quick and fuss-free, but non-intrusive. It is one of Australia's largest comparison businesses, serving over 1,000,000 Australian families every year across Health Insurance, Life Insurance, Energy & Gas, Home Loans, Hearing Aids, and Child Care. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Key Responsibilities Provide responsive and detailed technical support to merchants via email, chat, and phone. Troubleshoot issues related to app functionality, Shopify integrations, and third-party services. Proactively engage in outbound communications to follow up on unresolved issues or product changes that affect customers. Collaborate with internal teams to escalate and resolve bugs, performance issues, and UX/UI concerns. Maintain accurate ticket records and follow up in a timely manner to ensure resolution and customer satisfaction. Contribute to support documentation, macros, and internal playbooks to drive self-service and operational efficiency. Champion the voice of the customer by sharing insights and feedback with the Product and Engineering teams. Requirements 3-5 years of technical support experience, preferably in a SaaS or e-commerce environment. Strong understanding of Shopify, mobile app ecosystems, and customer success practices. Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. Comfortable working cross-functionally and independently in a remote-first culture.

Note: You can email us your CV on Aakanksha@zinq.in & on Careers@zinq.in or you can call us on 9820343217 Company Website: www.zinq.in Company Address: ZINQ ELECTRONICS PVT. LTD. Key Responsibilities and Accountabilities are to: Installation, servicing / maintenance, testing, commissioning of CCTV, Fire Alarms, Intruder Alarm Systems IP Surveillance Systems and Access Control Systems or related equipment, follow schematic drawings and building plans in accordance with NSI and relevant Codes of Practice/Policies. Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings. Liaising with ARC (Alarm receiving centres) Production of high-quality commissioning and handover documentation and as fit drawings. Maintaining safe work environment at all times and have a good understanding of Health and Safety i.e. Method, Risk assessments, safe working procedures etc. Client training and demonstration of systems to explain the systems working and functionality. Responding to out of hours service calls. Willing to travel Pan India Person Specification Technical Competencies - Essential Demonstrate at least 3 years previous experience in a Security role. Demonstrate a general knowledge of Security Systems - Intruder Alarms, Access control, CCTV and Intercom Demonstrate strong communication skills. Sound administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same. Full Driving License (subject to inspection for company insurances)

Role - U.S Technical Recruiter Job timing - 7 pm - 4 am [Mon-Fri] Job Summary Were seeking a driven Technical Recruiter with deep knowledge of the low-voltage industry to join our high-performance staffing team. This role focuses on sourcing, screening, and placing skilled field technicians and installers across structured cabling, audiovisual (AV), access control, CCTV, and other integrated building technologies. Ideal for someone who understands the tools, certifications, and day-to-day field language of this trade. ______________________________________ Key Responsibilities: • Recruit and place technicians and installers for low-voltage, AV, structured cabling, access control, CCTV, intercom, and fire/life safety projects. • Leverage job boards and ATS tools (CEIPAL, Dice, LinkedIn Recruiter, Indeed, etc.) to pipeline and engage qualified candidates. • Use Boolean search logic and other advanced sourcing strategies to find "off-the-radar" talent. • Partner closely with project managers and field supervisors to forecast workforce needs and identify gaps by geography and certification. • Ensure timely collection of onboarding documents, timesheets, certifications, and deployment compliance (OSHA, BICSI, AVIXA, etc.). • Build and manage a bench of ready-to-deploy talent in key markets. ______________________________________ Qualifications: • 5+ years of recruiting experience in low-voltage, structured cabling, skilled trades, construction, or related technical staffing. • Solid understanding of jobsite roles including Cable Technician, AV Installer, Access Control Tech, Site Lead, and Project Foreman. • Proficient in using ATS/CRM platforms (CEIPAL preferred), LinkedIn Recruiter, job boards, and Boolean strings. • Able to speak the language of the field understands common tools, systems, certifications, and trade terms. • Experience working in fast-paced, high-volume recruiting environments with tight deadlines and changing priorities. • Comfortable conducting in-depth technical phone screens and qualifying field credentials. • Highly organized with strong follow-through on candidate redeployment and client • Excellent communication and interpersonal skills.

Work Mode: 5 days from Office Job Description: Candidate should have exp into designing and presales activities (Cost estimation, BOQ, project take off) into security systems like CCTV, Access control , Intrusion.