Integration Engineer

Roles and Responsibilities:

• To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/ explanation for L1s to support the merchant.
• Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolutions of unresolved issues reported by L1.
• Analyzing and investigating defects and faults, and tracing them till final resolution.
• To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/ scenarios in future.
• To maintain list of highlighted issues and its resolution as a ready reckoner for the entire team.
• To publish weekly new issue / resolution list with the integration support team.
• To publish daily tracker for all the Merchants supported on daily basis to L3.

Desired Skill Set

• Experience in supporting Web and Mobile Based application which Involves following technology JAVA, SQL, .NET.
• Providing post deployment support for upgrades / changes / enhancements done on production (Live) Environment.
• Strong Unix / Oracle skills and very quick learner.
• Have taken the responsibility of deployment, raising change request and coordinating with the various team.
• Analyzing and investigating defects and faults, and tracing them till final resolution.
• Time- efficient, systematic working methodology. Rapid adaptability to new problem solving.
• Good communication and interpersonal skills.

Interested can share an updated profile on mayuri.desai@mindgate.in.

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Willingness to commute at Belapur location:(Yes/No):

SSC, HSC, Graduation passing certificate :(Yes/No):

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Open to work on Alternate Saturday:(Yes/No):