Inside sales executive

As a Resort Sales Executive, your main responsibility will be to promptly respond to phone calls, emails, and online inquiries regarding resort bookings and services. Your goal will be to effectively convert leads into confirmed reservations by providing detailed explanations of resort offerings and packages. It will be essential to maintain and update the CRM software with all guest interactions and follow-ups, ensuring seamless communication and organization. You will also be expected to follow up on inquiries, quotation requests, and promotional leads while upselling resort amenities such as spa services, activities, events, and dining options to maximize revenue. Collaborating with the marketing team to support promotional campaigns and guest outreach will be crucial, as well as coordinating with various departments including front office, food and beverage, and reservations teams to deliver a seamless guest experience. Additionally, you will be responsible for preparing sales reports, booking conversion reports, and feedback summaries. Building and nurturing relationships with corporate clients, travel agents, and group organizers will also be a key part of your role. To qualify for this position, you should hold a Bachelor's degree in Hospitality, Business Administration, or a related field, along with at least 3 years of experience in hospitality, resort, or tourism inside sales. Strong communication and negotiation skills in English are required, with proficiency in MS Office, CRM systems, and reservation software. A positive attitude, customer-focused approach, target-driven mindset, and the ability to handle high call volumes and multitask effectively are essential. Key skills for success in this role include sales and conversion techniques, customer relationship management, strong verbal and written communication, time management, organizational skills, and a hospitality etiquette with a guest-centric approach. This is a full-time position with benefits such as paid sick time and performance bonuses. The work schedule includes day and morning shifts, and the job requires in-person presence. If you meet the experience requirements - 5 years of fluent English, 1 year of relationship building experience, and 5 years of inside sales and lead generation experience - and are ready to take on this exciting opportunity, we look forward to receiving your application.,