Company Profile
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Position Summary
This role delivers high-level customer service through prompt and accurate handling of purchase orders, inquiries, quotations, and returns. It involves managing order changes, monitoring commitments, and communicating effectively with customers to resolve issues. The position uses automated systems for analysis, prioritizes customer opportunities, and supports business objectives with a professional and organized approach.
ESSENTIAL
Duties And Responsibilities
- Handle, review, enter and process customer purchase orders promptly and thoroughly.
- Receive, review, and process customer inquiries. Generate customer quotations/proposals.
- Process changes order and order cancellations.
- Monitor customer orders to ensure commercial and technical commitments are maintained. Communicate and process change/variance orders, schedules revisions, and provide customer feedback.
- Communicate, written and oral, with customers regarding order status and sales issues. Assist in troubleshooting any customer issues over the phone or through e-mail.
- Utilize automated information systems to analyze customer’s situations and provide timely responses.
- Develop and prioritize customer/project opportunities to meet business objectives.
- Initiate and processes Return Material Authorizations (RMA) for customer returns.
NON-ESSENTIAL
- Keep informed on competitive products/services, marketing promotions, sales techniques, pricingstrategies, and manufacturing schedules.
- Liaise with Operations, Engineering, and Accounting regarding any issues related to customer orders and inquiries.
- Continually evaluate and identify opportunities to drive process improvements.
- Other duties as assigned.
Qualifications
REQUIRED
- Graduation (Bachelor's degree) in Mechanical Engineering / Science or allied subjects with minimum 3 years of relevant industry experience
DESIRED
- Good knowledge of Microsoft Office applications
- Ability to determine and meet customer needs. Ability to establish and maintain cooperative working relationships.
Knowledge, Skills, Abilities, And Other Characteristics
- Skill to gather, analyze and interpret data
- Ability to determine and meet customer needs
- Ensures that others involved in a project or effort are kept informed about developments and plans
- Knowledge of communication styles and techniques
- Ability to establish and maintain cooperative working relationships
- Knowledge of applicable data privacy practices and laws
How To Apply
Oceaneering’s policy is to provide equal employment opportunities to all applicants.
How To Apply
Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.
Closing Statement
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
How To Apply
In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.
We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.
Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.
