Infrastructure L1 Support Engineer(Trainee)

As a motivated and detail-oriented Infrastructure L1 Support Engineer, you will be joining our IT support team in Trivandrum. Your primary responsibility will be to provide first-line technical support, manage IT tickets, and ensure the smooth operation of infrastructure services across the organization. Key Responsibilities: - Provide first-level support for desktop/laptop issues, operating systems, applications, network connectivity, printers, and peripherals. - Monitor infrastructure components (servers, network, endpoints) and report any abnormalities. - Perform daily system checks and routine IT tasks under supervision. - Handle user account management tasks such as Active Directory, email setup, and access control. - Track and manage incidents and service requests through a ticketing system. - Escalate unresolved or complex issues to L2/L3 support teams with proper documentation. - Assist with IT asset tracking, inventory updates, and hardware/software installation. - Support IT onboarding/offboarding activities, including provisioning and deprovisioning. - Adhere to internal SOPs, security policies, and compliance requirements. - Provide timely and professional communication to users regarding issue status and resolution. Qualifications Required: - Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field. - 2 years of experience in a technical support/helpdesk or infrastructure support role. - Basic knowledge of Windows OS, networking concepts, Microsoft Office, and email clients. - Understanding of Active Directory, DHCP, DNS, and basic network troubleshooting. - Familiarity with IT ticketing systems (e.g., Keka, Zoho Desk, ServiceNow). - Good verbal and written communication skills. - Willingness to work in rotational shifts and under minimal supervision. Please note that the compensation for this position is as per industry standards. This is an on-site position located in Trivandrum, Kerala.,