Posted:3 days ago|
Platform:
On-site
Full Time
We are hiring Infra Engineers (L1.5) responsible for managing incidents and service requests, ensuring SLA adherence, and supporting both datacenter and cloud (AWS/Azure) environments. The role acts as a bridge between L1 and L2 support to maintain operational continuity and reduce escalations.
Monitor dashboards, alerts, and mailboxes; manage incidents and service requests.
Perform system health checks, manage backups, and disk utilization.
Improve knowledge base (KB) usage and contribute to SOP/process enhancements.
Support AWS/Azure Cloud (IaaS), Windows Server Administration, Networking, Storage, and AD management.
Identify automation opportunities and collaborate across teams.
Work on ITSM ticketing tools and ensure strong documentation.
Bachelor’s degree in any discipline.
1.5–2.5 years of experience in IT Infrastructure / Cloud Operations.
Strong knowledge of Windows Server Administration and basic AWS/Azure Cloud.
Excellent communication, problem-solving, and process adherence
Preferred: AWS/Azure Foundation Certification.
TRDFIN Support Services Pvt Ltd
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