Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

DevOps

Good to have skills :

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions for configured services across various platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to defined operating models and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Provide hardware and software support for various software solutions and vendors. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Strong understanding of continuous integration and continuous deployment practices. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Familiarity with containerization technologies like Docker and Kubernetes. - Knowledge of scripting languages such as Python, Bash, or PowerShell. Additional Information: - The candidate should have minimum 2 years of experience in DevOps. - This position is based at our Noida office. - A 15 years full time education is required.