Information Technology Support Engineer

Job Summary

IT Support

Accountabilities

• Provide

  local & remote technical support

  to users across India and international offices
• Manage the

  IT Helpdesk

  with 100% response rate and aim for 70% issue resolution within the same day
• Troubleshoot

  laptop, desktop, AD Server, printer, phone, and network-related issues

• Install and configure

  Windows 11, Office 365 apps, WiFi routers/APs, printers, and AVAYA IP Office phones System and Troubleshooting

• Perform setup & troubleshoot of Domain Connection, MS Outlook, Teams, OneDrive, SharePoint and manage O365-related issues
• Monitoring and managing Regular Backup system
• Carry out

  network cabling, I/O punching, crimping

  , and home router setups
• Knowledge of Firewall and Switch & Wi-Fi router configuration
• Maintain

  hardware & software inventory

  , perform user

  data backups

  , and update documentation
• Managing and Monitoring of EndPoint security and Troubleshooting
• Install updates / patches and diagnose issues across systems and applications

Education & Work Experience

Requirements

• 3-5 years of experience in IT support / Technical helpdesk

Other Requirements

• Strong knowledge of Windows OS, O365 suite, and Networking
• Working experience with routers, WiFi, printers, & backup tools

• Good verbal and written communication skills

• Ability to troubleshoot independently and manage tasks with minimal supervision

About Cedar Group

Balanced Scorecard

Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), has been the definitive source for independent, in-depth news, research and analysis of the financial technology market globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research report portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. Its research covers all key areas of banking technology systems, and over 350 suppliers – both in terms of legacy banking systems, and also new age financial technology firms. This strong financial technology proposition adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information please visit the IBS website.

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