Information Technology Specialist

Job Title: EUC/IT-Support Engineer

Location: Bangalore

Department: End-User Computing

Reports To: EUC Lead

About the Role:

We’re looking for a skilled and service-oriented L2 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

● Support Apana's IT Operations

● Address user tickets regarding hardware, software and networking

● Conduct remote troubleshooting

● Diagnose and resolve technical issues

● Installation and support end-user devices.

● Create technical documentation and SOP’s

● Installing authorized software and ensuring patches and upgrades are applied on end-user devices

● Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM

● Complies with all company policies and procedures.

● Participates in the implementation and support of IT-related policies. Skills/Strength of an Ideal Candidate

● 3-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician).

● Hands-on experience with Windows, macOS, and Linux operating systems.

● Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.

● Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.

● Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

● Familiarity with IT ticketing systems and asset management tools.

● Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.

● Good communication skills with a positive and professional attitude.

● Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)

● Strong troubleshooting and critical thinking skills

● Ability to perform remote troubleshooting and provide clear instructions.

● Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis