Information Technology Operations Specialist

Location

About Varahe Analytics:

Varahe Analytics is one of India’s premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team:

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

What Would This Role Entail?

• Responding to and resolving technical issues reported via phone, email, or chat.
• Diagnosing hardware/software problems and performing installations, configurations, and updates.
• Providing remote support and troubleshooting using remote desktop tools.
• Managing network devices and administering firewall settings to ensure security.
• Maintaining detailed records and generating reports using Google Docs and Sheets.
• Offering support for login issues, password resets, and general account management.
• Educating users on IT policies and best practices.
• Coordinating with vendors for hardware/software procurement and technical support.
• Utilizing APIs to automate and streamline IT processes.

Necessary Skills:

• Bachelor’s degree in IT, Computer Science, or a related field.

• 2+ years of experience in IT asset management, Networking, hardware/software support.

• Strong organizational and project management capabilities.
• Proficiency in troubleshooting tools and remote support platforms.
• Ability to collaborate effectively with cross-functional teams for understanding technical

requirement.

Good to Have Skills:

• Experience working with APIs for automation.
• Familiarity with network security tools and firewall configuration.
• Basic scripting or automation knowledge (e.g., Python, PowerShell).

How to Apply

openings@varaheanalytics.com