Informatica Admin

Primary Skills:

• Analyze Informatica platform bandwidth and recommend capacity scaling (up/down) based on usage patterns.
• Perform installation, configuration, maintenance, and upgrades for Linux, Unix, and Windows servers aligned with supported Informatica components.
• Recommend optimal hosting infrastructure based on usage, performance, and cost considerations.
• Support transactional replication across hosted servers in data centers.
• Design and implement disaster recovery solutions for mission-critical Informatica environments.
• Resolve performance issues within warehousing and trading system environments.
• Collaborate with DBAs to ensure database structures provide high performance, data integrity, recovery, and security.
• Monitor application servers, disk space, dump/core files, and other infrastructure metrics using automated health check scripts.
• Manage production incidents via ServiceNow (or equivalent), ensuring resolution meets committed SLAs.
• Tag repeated issues to problem records and document RCA findings for trend analysis and continuous improvement.
• Participate in Change Advisory Board (CAB) meetings, support production deployments, and manage rollback procedures as required.
• Manage and track certificates across environments and coordinate updates with business teams.
• Facilitate daily knowledge transfer and internal alignment across MSS support teams.
• Attend and contribute to WSR, QBR, and YBR meetings with client stakeholders to share insights, track performance, and plan improvements.
• Deliver Daily Status Updates on key platform components:

• Informatica PowerCenter:

  Workflow status, job failures, system health.

• Informatica PowerExchange:

  Connectivity checks, session monitoring, error handling.
• IDMC / IICS and related Azure components (e.g., SQL, Storage) as applicable.
• Monitor Informatica workflows for delays, failures, and SLA adherence
• Monitor server performance, resource utilization, and availability across all supported environments
• Support Informatica developers with deployment coordination, runtime troubleshooting, and environment readiness
• Monitor and communicate any planned or ongoing maintenance, outages, or high-severity escalations.
• Validate updates across all active SNOW tickets for incidents, changes, and service requests.
• Escalate deviations or priority issues per defined SLA and escalation matrix.
• Coordinate with stakeholders and internal teams to document any deviations from SOPs or expected service behavior.