Inbound Customer Service Representative

Adecco India

1 - 6 years

1 - 5 Lacs

mohali

Posted:8 hours ago| Platform:

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Skills Required

customer service voice process international voice process international call center voice support us process inbound voice process customer support bpo voice customer care international voice international process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Compensation Range :-

Min Range 4.60-4.80 for Agents with 1-2 Years of experience.

Max range 4.80 5.30 for Agents with more than 2 years experience

Position: Customer Experience Representative (Agent)
•Location: Mohali

Job Responsibilities:

The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries

To perform varied activities and moderately complex administrative/operational/customer support assignments
Perform computations
Typically work on semi-routine assignments
To address customer needs, which may include complex benefit questions, resolving issues, and educating members
To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
Escalate unresolved and pending customer grievances
Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

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