3 - 6 years
5 - 8 Lacs
Posted:4 hours ago|
Platform:
Work from Office
Full Time
Advisory
Industry/Sector
Not Applicable
Specialism
Microsoft
Management Level
Senior Associate
Summary
At PwC, our people in software and product innovation focus on developing cuttingedge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the endtoend delivery process and collaborate with crossfunctional teams to drive successful technology implementations.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
Job Summary
We are seeking a highly skilled and experienced Senior Support Analyst to join our Human
Capital Technology team for assisting in EST hours. The ideal candidate will possess strong
technological skills and a deep understanding of HR systems, including HR management
systems, applicant tracking systems, learning management systems, performance management
systems, and payroll systems. The role requires expertise in data analysis, report writing tools,
and proficient use of Alteryx, PowerBi and MS suite. The successful candidate will be
responsible for investigating and troubleshooting technical issues, managing system
enhancements, and providing exceptional support to our team.
Key Responsibilities
Managing clients and business stakeholder expectations as there will be broad range of
client groups
Provide expert support for HR management systems, applicant tracking systems, learning
management systems, performance management systems, and payroll systems.
Utilize a variety of report writing tools and automations to develop management reports and
metrics.
Manage document management systems and support SharePointbased technologies.
Utilize Alteryx and PowerBi for data analysis and reporting.
Handle technical support tickets using ServiceNow or other related systems.
Apply ITIL methodologies and processes for Incident, Change, and Problem Management.
Ticket queue management to work within defined SLAs with over 9293% SLA adherence.
Analyze data to develop and implement solutions and extract data for management reporting.
Lead and participate in testing system enhancements, bug fixes, and new releases.
Investigate and troubleshoot functional and technical issues effectively.
Communicate complex issues clearly and concisely to staff at all levels.
Collaborate with multidisciplinary teams and work under tight deadlines.
Manage MIMs (P1P2) over triage calls and engage till resolution.
Preferred Skill sets
Strong understanding of HRrelated systems recruitment, onboarding, learning and
development, benefit management, and payroll.
Good Knowledge of Alteryx and PowerBi tools.
Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint
Online.
Experience with document management systems.
Mandatory Skill Sets HCT, Workday
Years of Experience 36 Yrs
Education Qualification Btech/MBA/MCA
Education
Degrees/Field of Study required Master of Business Administration, Bachelor of Technology
Degrees/Field of Study preferred
Certifications (if blank, certifications not specified)
Required Skills
HCT (Inactive)
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility, Market Research, Optimism, Process Improvement {+ 22 more}
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
PwC Service Delivery Center
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