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IN_Senior Associate_D365 CRM Technical_MS Dynamics_Advisory_Hyderabad

IN_Senior Associate_D365 CRM Technical_MS Dynamics_Advisory_Hyderabad

PwC Service Delivery Center

5 - 10 years

7 - 11 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

manager quality assurance data management project management analytical consulting agile jira project delivery stakeholder management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and resultsdriven Project Manager with proven experience in leading Microsoft Dynamics 365 Customer Relationship Management (CRM) implementations. The ideal candidate will have handson experience managing Microsoft projects and a solid understanding of agile delivery frameworks using Azure DevOps or Jira.

Responsibilities

Lead endtoend delivery of Microsoft Dynamics 365 CRM projects across sales, service, and marketing modules
Define project scope, timelines, resource plans, and budgets in alignment with client goals
Collaborate with crossfunctional teams including developers, consultants, and client stakeholders
Monitor project progress using Azure DevOps or Jira, ensuring timely delivery and issue resolution
Manage change requests, risks, and dependencies throughout the project lifecycle
Facilitate workshops, sprint planning, and stakeholder reviews
Ensure quality assurance, documentation, and postimplementation support
Drive continuous improvement and adoption of best practices in CRM project delivery
Required Skills & Qualifications
5+ years of experience managing Microsoft Dynamics 365 CRM projects
Strong understanding of CRM architecture, customization, and integration
Handson experience with Microsoft project delivery methodologies
Proficiency in Azure DevOps or Jira for agile project tracking and collaboration
Excellent communication, leadership, and stakeholder management skills
Microsoft certifications (e.g., MB910, MB920, PL600) are a plus
Preferred Attributes
Experience with Power Platform (Power BI, Power Apps, Power Automate)
Exposure to enterpriselevel CRM deployments
Ability to manage multiple projects and crossfunctional teams
Strong analytical and problemsolving mindset
Mandatory skill sets
CRM Technical Consultant
Preferred skill sets
CRM development and customization

Years of experience required

4 to 6 Years

Education Qualification

BE/B.Tech

Education

Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 4 more}

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IN_Senior Associate_D365 CRM Technical_MS Dynamics_Advisory_Hyderabad