In Service - Avionics Systems(Navigation/Communication/Datalink)

What you will be doing Tasks & Responsibilities:

As the successful candidate you will work with the In-service systems engineering team in charge for Auto Flight, Navigation, Communication & Datalink Systems (ATA22/23/34/46) within the In-Service Engineering Centre Of Competence (COC), "1SYAF" siglum and :

Work closely with operators and Airbus Customer facing teams from South Asia region to identify fleet issues in the respective ATA chapters

Follow up as required through discussions with the central team, Airlines or their representatives and provide on-site / virtual assistance where & when necessary.

Ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale.

Create clear, precise and value added presentations on technical topics and present in technical forums (from technical meeting to Worldwide symposium).

Answer customer daily engineering queries regarding the Avionics Systems (Auto Flight, Navigation, Communication & Datalink Systems), for the whole Airbus commercial fleet and all customers, on time & quality.

Analyze all reported in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations and ownership, passenger and crew comfort and provide appropriate response.

Monitor, consolidate and analyse all in-service events, identify potential impacts on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.

Launch appropriate corrective action with the relevant program and design organisation and ensure the required level of progress and follow-up during the investigation phase acting as the voice of the customer” to ensure the problem solution is in the best interests of the customer.

Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers.

Review Service Bulletins and provide inputs for inspection service bulletin creation.

Use dashboards using data analytics Airbus tools (typically Skywise Services), to provide visibility on Airbus product reliability.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.