IN-Associate_ ITOM -Event Management _ IN_IT_ Services CO

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

Job Description & Summary: A career in our Automation Platform and Tooling team will provide you an opportunity to be part of a global IT transformation and drive growth. In joining, you ll be a part of a team that helps design and create sustainable ServiceNow ITOM solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritization, architecture, and the software development lifecycle.

As a member of Automation Platform and Tooling team you ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Responsibilities:

• Has proven skills on technical implementations and strong development background and strong technical consulting skills on ServiceNow platform and ITOM/Event management
• Solid understanding of the ServiceNow Event Management, Orchestration, Service Mapping, and Discovery modules
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Minimum 2-3 years experience with ServiceNow required
• Minimum 2-3 years experience Event Management required
• 1-2 years experience in Discovery and service mapping modules preferred
• Experience with integrating 3rd party monitoring tools with ServiceNow ITOM Health/Predictive AIOps Platform
• Hands on experience in Manager of Manager (MOM) implementations, customization, tailoring, integrations and systems upgrades
• Strong work experience with JSON, JavaScript, Powershell and Unix/Linux scripting preferred
• Understanding of SNMP traps and MIBs/OIDs Intermediate understanding of networking functionality, advanced troubleshooting including the ability to gather and analyze raw event data.
• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities and coach to help deliver results.
• Develop new ideas and propose innovative solutions to problems.
• Use a broad range of tools and techniques to extract insights from current trends in business area.
• Review your work and that of others for quality, accuracy and relevance.
• Share relevant thought leadership
• Use straightforward communication, in a structured way, when influencing others.
• Able to read situations and modify behavior to build quality, diverse relationships.
• Uphold the firm s code of ethics and business conduct.

Mandatory skill sets:

Experience with ServiceNow platform.

Experience in ITOM

Event Management

Preferred skill sets:

Orchestration, Service Mapping, and Discovery modules

Years of experience required:

3 to 7 years

Education qualification:

Bachelors

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date