Implementation Manager

Role & responsibilities

PRINCIPLE JOB RESPONSIBILITIES:

• Accountable for all assigned personnel management activities, including overseeing the day-to-day operations of assigned team
• Accountable for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees
• Accountable for management of assigned employees time keeping and PTO
• Conduct applicant interviews and screening
• Good understanding and ability to explain care management business processes Utilization Management, Disease Management, Case Management, Member Services and Appeals
• Good understanding and ability to explain Medicare and Medicaid business processes
• Establish and manage relationships with Client managers
• Plan and manage all aspects of implementation of ZeOmega’s care management software and integrating with EHR applications for large clients
• Excellent knowledge of compliance and quality standards including NCQA, HEDIS and URAC
• Manage a small number of concurrent implementations
• Oversee large scale healthcare system implementations
• Act in consultative role for clients
• Lead and coordinate requirement gathering sessions, both at client and ZeOmega offices
• Work with clients to identify and provide analysis on current client business process flows and determine detailed requirements to create future state business process flows
• Accountable for detailed FRS documentation
• Accountable for flagging and communicating requirements that are identified as ‘out of scope’ and work closely with Project Managers to support the change control process
• Work with Project Managers and clients on planning and execution of key milestones and deliverables as it relates to the project
• Work with and support Project Managers in Release planning. The Release Planning documentation will be worked on collaboratively by Project Manager and Implementation Manager
• Actively participate in all release planning meetings and will be accountable to manage and coordinate on the client releases along with the Project Manager
• Organize, define and manage the work activities of Business Analyst project team members
• Coordinate all data analysis for software configuration and is accountable for the sign-off on all client configuration requirements
• Plan and coordinate all of the user acceptance testing phase activities
• Provide Go-Live support (onsite/offsite)
• Responsible for post go live analysis along with clinical consulting
• Provide support to clients through demonstrations of standard software capabilities
• Oversee and assist with the implementation of client reporting needs per compliance requirements
• Contribute towards strategic planning management objectives
• 8+ year of experience in Healthcare, Health provider industry