Implementation Lead (US Client Exp. preferred)

About the Role:

• Lead the

  end-to-end implementation

   of the Sonnet product for clients, from kickoff to post-go-live support.
• Work closely with clients to understand their requirements, define implementation plans, and configure the product accordingly.
• Coordinate with cross-functional teams including Product, Engineering, Data Integration, Customer Success to ensure seamless delivery.
• Conduct product walkthroughs, training sessions, and knowledge transfer to clients.
• Track implementation milestones, maintain project documentation, and report progress to internal and external stakeholders.
• Identify and manage risks or issues during the implementation lifecycle and ensure timely resolution.
• Provide feedback to improve implementation processes and product usability.
• Support handover to the Customer Success team post go-live and ensure smooth transition.
• Maintain a high level of client satisfaction through consistent communication, issue ownership, and solution delivery throughout Implementation.

Qualifications & Skills:

• Bachelors degree in computer science, B. Tech .
• 4–6 years of experience in client onboarding, implementation, or project management roles, preferably in a SaaS or tech product environment.
• Experience in handling data-driven product implementations; familiarity with data mapping and integration workflows is a plus.
• Prior experience working with U.S. clients is required.
• Strong understanding of customer-facing processes and client lifecycle.
• Excellent communication and interpersonal skills with the ability to manage multiple stakeholders.
• Strong organizational and problem-solving skills with attention to detail.
• Knowledge of credit reporting or compliance tools is a bonus.
• Knowledge of tools such as Zendesk, DevOps, Monday.com. Wrike or similar project tracking systems.

Nice to Have:

• Exposure to analytics, compliance technology, or BPO/collections domain.
• Experience working in Agile or hybrid project management environments.