Implementation Engineer

As an Implementation Engineer at SIONIQ Tech Pvt Ltd, you will be responsible for installing software for clients both in-person and virtually. Your primary task will involve implementing ERP software at client's premises and providing training on the product knowledge to the client's employees. Additionally, you will conduct research on client issues, document findings, and execute technical activities with the help of metadata registry. It will be essential to prepare detailed notes on technical issues, collaborate with clients and their departments to offer support, and maintain professional relationships with all clients. - Assist clients in monitoring the software implementation lifecycle - Make necessary customizations to meet client requirements - Train client technical staff on hardware and software issues - Identify process issues and provide effective solutions - Conduct research on client issues, document findings, and execute technical activities with the help of metadata registry - Prepare detailed notes on technical issues - Collaborate with clients and their departments to offer support - Maintain professional relationships with all clients Qualifications Required: - Possession of a laptop and a bike is mandatory - Proven work experience in customer service or technical support roles - Graduates or postgraduates from any discipline are welcome to apply - Experience in ERP implementation is preferred Attractive incentives are offered for outstanding performance,