IBM - Technical Support Professional - zSoftware CICS Support

Introduction

Welcome to CICS!!CICS is the world's class leading application server software for IBM Z serving 1.2 million transactions per second - that's 100 billion transactions in a day. CICS products have their highest profile among large financial institutions, such as banks and insurance companies, many Fortune 500 companies and government entities are reported to run CICS.Our team is passionate about supporting client transaction processing applications around the world. We are an international, multi-cultural and diverse team of experienced technical support professionals.We are seeking a dedicated team member interested in working on a great team that is committed to supporting IBM CICS customers across the globe. We are looking for candidates with prior support experience and a strong technical background. The candidate should have demonstrated strong written and verbal communication skills in English. The candidate should also be capable of putting the needs of the customer first while being mindful of technical best practices.

Your Role And Responsibilities

As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our CICS clients worldwide.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Required technical and professional expertise:

• 5+ years experience working on z/OS mainframe
• 5+ years experience CICS system administration
• Knowledge of CICS architecture and components that make up CICS applications
• Experience upgrading/customizing CICS
• Problem Determination skills - experience using CICS dump and trace diagnostics aids
• Ability to take leading role in Critical Situation resolution
• Ability to work within a virtual cross-functional team (teaming being an essential part)
• Strong communication skills, ability to explain complex technical information in a form consumable by non-technical people and an ability to drill down to customers requirements
• Ability to remain calm under pressure, be well organized and self-sufficient
  

Preferred Technical And Professional Experience

Preferred technical and professional experience:

• Prior experience using Customer Relationship Management tools such as Salesforce
• Knowledge Debugging tools (e.g. IPCS, Fault Analyzer)
• Experiences in USS, TCP/IP, SMP/E, RACF, VSAM
• Experiences in IMS, DB2, WAS, SSL, MQ, DevOps
• Skill in at least one of the following programming languages: Assembler, PL/I, COBOL and JAVA