Hiring For Deputy Manager - Quality Audit @ Mumbai

Greetings from Homebazaar.com

Who are we?

Home Bazaar Services Pvt Ltd

What is our requirement?

Role:

Job Location :

Experience :

Responsibilities

• Be responsible for running auditing activities through multifaceted activities via phone, chat, visits and mysterious audits to assure 100% process and performance adherence.
• Listen to and evaluate recorded sales calls to ensure accuracy, compliance, and effectiveness of communication.
• Assess calls against defined quality parameters such as tone, script adherence, customer handling, and closure approach.
• Identify errors, deviations, or non-compliance in sales conversations.
• Track recurring issues and highlight areas of concern for corrective action.
• Share quick and constructive feedback with sales teams to improve communication quality and customer engagement.
• Work closely with team leaders to ensure prompt resolution of identified errors.
• Prepare quality reports and dashboards highlighting performance trends, improvement areas, and compliance status.
• Present insights and updates to management to support data-driven decision-making.
• Identify process loopholes or missed opportunities in sales calls.
• Recommend process enhancements and training interventions to improve overall call quality and conversion.

Why Join Us?

• Excellent Inputs & Real Time Support given by management to achieve realistic targets
• Pre-generated quality leads provided by the Homebazaar.com
• Professional development & career advancement opportunities within the Homebazaar.com
• Young & Vibrant work Culture.
• Reimbursement of fixed travelling & actual mobile expenses.

SKILLS REQUIRED:

• Strong listening and analytical skills with attention to detail.
• Ability to deliver constructive feedback in a clear and professional manner.
• Knowledge of sales processes, call etiquettes, and customer handling.
• Good reporting, documentation, and presentation skills.
• Problem-solving mindset with the ability to identify root causes and suggest improvements.
• Proficiency in MS Excel/Google Sheets and basic reporting tools.