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Value Point Systems
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Helpdesk Coordinator

Helpdesk Coordinator

Value Point Systems

0 years

|

0 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

communication monitoring support escalation

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description

Handling user escalation.
Good Communication Skill.
Monitoring of tickets and taking the actions necessary to meet SLA.
Respond timely to support analysts when requested.
Validate completion of a ticket.
Invoke functional escalation process to engage a support team when required.
Apply first call resolution using knowledge base.
Handling multi states operations or Pan India operations
Preparing Daily and weekly tracker and share with central team as well as Client.
Minimum graduate is required.

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Value Point Systems

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