Help Desk Technician

As a Technical Support Specialist, your primary responsibility will be to provide technical assistance to users facing hardware, software, and network issues through various channels such as phone, email, or in-person interactions. You will be required to diagnose and troubleshoot technical problems efficiently, ensuring timely resolution while escalating complex issues to higher levels of support when necessary. In addition to troubleshooting, you will play a crucial role in maintaining documentation by updating the knowledge base with detailed troubleshooting steps and solutions. Your dedication to excellent customer service will be essential in ensuring user satisfaction and building positive relationships with customers. As part of your role, you will be expected to monitor and follow up on support requests to guarantee that all issues are resolved effectively. Identifying unresolved issues and escalating them to the appropriate teams or managers will be vital in providing comprehensive technical support. Furthermore, you will need to stay abreast of new technologies and systems, continuously learning and adapting to changes in the technical landscape. This commitment to learning will enable you to provide up-to-date and efficient technical support to users. This is a full-time, permanent position suitable for fresher candidates. The benefits include food provided on-site. The work schedule is during the morning shift from Monday to Friday, with the work location being in person. Join our team as a Technical Support Specialist and make a valuable contribution to ensuring seamless technical operations for our users.,