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IndiQube
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Help Desk Executive

Help Desk Executive

IndiQube

0 years

0 Lacs

Bengaluru Karnataka India

Posted:3 months ago| Platform:

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Skills Required

interface resolve flow support communication database reports audit training coordination management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking for Helpdesk Executive for Bangalore location. Job Description: Job Roles Main Tasks / Duties or Projects Help desk executive act as the interface / first point of contact between client and the organization They resolve customer requests by coordinating with multiple teams within stipulated timelines They also ensure information flow within internal teams as well as clients Raise tickets in the ticketing tool for all client queries and ensure closure of the same as per SLAs Coordinate with internal stake holders for completion of jobs. On-board clients into Helpdesk and facility support. Communication of key information to clients and internal stake holders as per requirements Maintain client database, holiday lists, VMS information. Prepare reports as per requirement. Internal audit of previous month's tickets. Handling board room/training room booking requests from internal and external clients Invoice generation in coordination with accounts team for all services provided to clients with commercial implications Manage creation and usage of co-working Meeting Rooms Coordinate client exits with internal teams and concerned clients Education: Any UG Qualification (Any management) or MBA/PGDM degree from a recognized university Experience: Minimum 3 to 5 years of relevant work experience Show more Show less

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Help Desk Executive