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Global Service Desk Engineer

1 - 5 years

9 - 13 Lacs

mumbai pune chennai

Posted:20 hours ago| Platform: Naukri logo

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Skills Required

wds dns sccm troubleshooting dhcp networking advertising software installation mac lync technical support service desk itil process desktop ticketing active directory incident management vm ms exchange windows server exchange server citrix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk
  • Voice based technical support experience in a global environment
  • Basic technical knowledge of Desktop/Laptop and Mac
  • Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker.
  • Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking,
  • Abilities to perform software installations and troubleshooting.
  • Able to work under pressure to resolve issues affecting production services coordinating multiple teams.
  • Excellent analytical, problem-solving and multi-tasking skills.
  • Technical knowledge of different client operating systems.
  • Should have worked on any ticketing tool and should be able to work within SLA's
  • Good verbal and written communication skills
  • Experience with creating process, procedures, and documentation relating to incident management or systems operations.
  • Good process Knowledge on ITIL.
  • The willingness to work in a 24*7 environment."

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    Hexaware Technologies

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    Navi Mumbai Maharashtra

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