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Zendesk
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Global Security & Safety (GSS) Intelligence & Response Coordinator

Global Security & Safety (GSS) Intelligence & Response Coordinator

Zendesk

2 - 6 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

selection process law enforcement soc customer service physical security continuous improvement security operations cctv corporate security monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:

As a Global Security & Safety (GSS) Intelligence & Response Coordinator, you will be a critical part of Zendesks global security team, based in our Pune office. This entry-level role will be the first line of defense, responsible for gathering intelligence, monitoring physical threats, and responding to incidents to ensure the well-being of our people and assets.
You will be part of a distributed team with colleagues across Asia Pacific including Australia and youll play a crucial role in providing timely insights that enhance our organizations physical security posture. This is an exciting opportunity to grow your career in a dynamic and people-focused security and safety environment.

What You Bring to the Role :

A proactive and adaptable mindset, with the ability to manage unexpected incidents effectively.
Strong interpersonal skills, enabling you to resolve complex problems, build partnerships, and collaborate effectively across diverse teams.
Excellent communication skills, with the ability to convey complex information clearly.
A commitment to continuous improvement, strategic thinking, and a keen eye for detail in all aspects of your work.
An interest in joining a team with a focus on learning and opportunities for growth and development.

What You Bring to the Role:

Were looking for someone who is proactive, calm under pressure, and has a strong sense of responsibility for the safety of others. You are a great fit if you:

Have a customer-centric mindset and are committed to delivering exceptional service.
Possess strong interpersonal and communication skills , with the ability to build partnerships and collaborate effectively across diverse teams.
Are a clear and concise writer, able to convey complex information in a simple, well-structured manner.
Are curious and detail-oriented , with a keen interest in continuous learning and professional development.
Are resilient and adaptable, with the ability to manage unexpected physical security incidents effectively.

Preferred Qualifications:

Experience in a physical security operations center (SOC), corporate security, or a similar role focused on employee and facility safety .
Background in intelligence analysis from a corporate, military, or law enforcement environment, with a focus on geopolitical and physical threats .
Familiarity with access control and CCTV systems.
A Bachelor s degree in a relevant field such as Criminology, International Studies, or a related discipline.
Demonstrated experience in incident response or crisis resolution initiatives related to physical safety.

*NOTE : We are only able to hire candidates who are currently living or based in Maharashtra. Those living outside of Maharashtra, must be willing to relocate and live and work in Pune, Maharashtra.

#LI-MJ1

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Global Security & Safety (GSS) Intelligence & Response Coordinator