Global Process Manager-Customer Ordering Experience

NOVARTIS

2 - 5 years

15 - 19 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

supply chain automation process optimization sap operational excellence process improvement analytical customer service continuous improvement business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Value Creation: Value creation in strategic partnership / revenue growth for countries, improving the customer experience & enhancing operational excellence
Standard Processes: Assist in maintaining and supporting global standard processes in customer ordering, identifying areas for potential harmonization.
Business As Usual (BAU) and Enhancement Support: Provide ongoing support to live countries for BAU processes, addressing enhancement requests and issue resolution.
User Requirements (UR): Collaborate with core teams to understand URs, assess their process impacts, prepare info for governance, and assist in process change implementation.
Govern - participate in governance and provide insights to help our team make decisions on whether the enhancement request should be approved or rejected
Compliance and Controls: Manage process-related controls to ensure compliance with internal governance frameworks (e.g., NFCM, SOX 404) and external regulatory requirements. Support controls improvements as needed.
Stakeholder Collaboration: Work with cross-functional stakeholders, including country and regional teams, to align processes and deliver a positive user & customer experience. Participate in superuser groups and/or other governing groups to resolve issues, share best practices, and get feedback on optimization projects.
Continuous Improvement: Contribute to ongoing process improvement initiatives within the designated scope. This includes evaluation of automation and development of process KPIs .

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