GDS Trainer

Yatra.com

3 - 6 years

3 - 6 Lacs

gurugram

Posted:6 hours ago| Platform:

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Skills Required

gds training post sales support travel process content development sabre galileo air ticketing flight sales amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Conduct training sessions for new hire batches and ongoing employee development programs on GDS tools (Amadeus / Galileo / Sabre, etc.).
Deliver training on
international and domestic flight sales processes
, fare rules, ticketing, reissuance, cancellations, and refunds.
Develop, design, and update
training content, process documents, and SOPs
in line with business requirements.
Train teams on
post-sales customer service handling
, including escalations, schedule changes, and client communications.
Evaluate trainees performance, provide constructive feedback, and ensure training effectiveness.
Stay updated with industry trends, airline policies, and GDS updates to reflect changes in training modules.
Collaborate with operations and quality teams to identify training needs and performance gaps.

Requirements

Minimum
2-5 years of experience
in travel domain with
hands-on GDS expertise
(Amadeus / Galileo / Sabre preferred).
Strong knowledge of
international & domestic flight sales, ticketing, and post-sales processes
.
Prior experience in
training / content creation / SOP development
is mandatory.
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple training batches and meet deadlines.
Strong problem-solving skills with attention to detail.

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