Front Office Manager

Job DescriptionPosition Title: Front Office Manager

Department: Front Office / Guest Services
Reports To: General Manager / Operations Manager
Work Location: [HOSPITALS]
Employment Type: Full-Time

Job Summary

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring high levels of guest satisfaction, efficient check-in/check-out procedures, and smooth coordination between front office staff and other departments. This role requires strong leadership, customer service, and problem-solving skills.

Key Responsibilities

• Supervise and coordinate the activities of front desk staff, concierge, bell desk, and guest services.
• Ensure smooth check-in/check-out processes and address any issues or delays.
• Handle guest complaints promptly and professionally, ensuring complete guest satisfaction.
• Monitor room availability and work closely with housekeeping and reservations.
• Train, coach, schedule, and evaluate front office staff to ensure service excellence.
• Maintain records of guest accounts, payments, and room status.
• Prepare reports for management (occupancy, revenue, complaints, etc.).
• Implement and monitor front office SOPs (Standard Operating Procedures).
• Ensure compliance with health, safety, and hotel policies.
• Support in budget planning, cost control, and inventory management.
• Promote upselling and loyalty programs to maximize revenue.

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 3–5 years of experience in front office operations, with at least 1–2 years in a supervisory role.
• Strong knowledge of front desk systems (e.g., Opera, PMS, POS).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and attention to detail.
• Leadership and team management capabilities.
• Flexible to work shifts, weekends, and holidays.

Key Competencies

• Guest-focused attitude
• Professional appearance and demeanor
• Time management and delegation
• Decision-making under pressure
• Conflict resolution

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8309595009