Front Office Coordinator

3 years

1 - 2 Lacs

Posted:13 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Supervise and guide reception/front office staff.
  • Monitor patient inflow, waiting time, and ensure timely registration.
  • Manage appointment scheduling, token system, and coordination with doctors/optometrists.
  • Handle patient queries, complaints, and escalations politely and effectively.
  • Maintain daily MIS reports and ensure accurate billing/checklists.
  • Track daily OPD targets and support growth initiatives.
  • Ensure front desk hygiene, grooming, and brand-standard service.

Requirements

  • Graduate in any discipline; hospital/healthcare experience preferred.
  • 3+ years’ experience in front office or customer service, with at least 1 year in a supervisory role.
  • Strong communication skills in Malayalam and English.
  • Ability to manage teams, multitask, and work under pressure.
  • Professional, patient-focused attitude with hospitality mindset.

Benefits

  • Competitive salary with performance incentives.
  • Growth and training opportunities.
  • Work in a premium eye hospital environment.

Job Types: Full-time, Permanent

Pay: ₹10,069.34 - ₹21,485.38 per month

Experience:

  • Front desk: 3 years (Required)

Language:

  • English (Preferred)

Work Location: In person

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