Posted:3 days ago|
Platform:
On-site
Full Time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team. The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures tools and documentation. You will lead data analysis and engagement of partner teams to drive corrective actions by utilizing processes, such as After Action Reports (AAR), Correction of Errors (COE), AWS Customer Root Cause Analysis (RCA), Lessons Learned, and Global Action Items. You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and narratives. You will be expected run effective projects and programs independently. You will support team goals and projects by providing feedback, and technical support as required.Key job responsibilities- Provides support to team during Critical Site (CSE) and Large Scale (LSE) events- Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
- 3+ years experience directly related to data center or mission critical facility design and operations.
- 3+ years experience working directly with engineering teams.- 3+ years experience managing programs across cross functional teams, building processes and coordinating release schedules. - 3+ years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review.
- 5+ years experience directly related to data center or mission critical facility design and operations.
- 5+ years experience working directly with engineering teams.- 5+ years experience managing programs across cross functional teams, building processes and coordinating release schedules. - 5+ years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review.- Experience with SCADA systems and alarm transmission - Experience in owning/driving roadmap strategy and definition.- Excellent verbal and written communication skills, high attention to detail, and high quality standards- Meets/exceeds Amazon's leadership principles requirements for this role- Meets/exceeds Amazon's functional/technical depth and complexity for this roleOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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