Fixed Term Appointment, Asset Ops, Tech & Ops Professional

Business Function

Technology and Operations (TO) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality control, technology, people capability and innovation. In Group TO, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Responsibilities

• Handling maker operations for SODD, DL, MRC, UL and Mortgage Products

• Handling title documentation receipt, scanning, verification and update in DMS system

• Performing LV for loan related products

• Reviewing referrals and rejects for branches

• Ensuring correctness in Transaction posting

• Providing efficient and effective query handling

• Maintaining high levels of customer satisfaction by resolving customer inquiries and concerns in a timely and professional manner

• Collaborating with cross-functional teams to ensure seamless customer experience

• Identifying opportunities for process improvements and implementing them

• Adhering to all relevant policies, procedures, and regulatory requirements

Requirements

• Minimum 2-3 years of experience in a customer service or operations role, preferably in the banking/financial services industry

• Strong attention to detail and ability to work with high accuracy

• Excellent communication and interpersonal skills

• Proficient in using relevant software and systems

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Proactive problem-solving and decision-making skills

• Commitment to providing exceptional customer service

Education Qualification

• Minimum Graduate

Apply Now