FirstSource hiring For International chat process

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

• Engage with customers through live chat to resolve queries related to telecom products and services, including mobile connections, broadband, billing, recharge, and service outages.
  
• Provide technical support for common issues such as network connectivity, device setup, and service activation.
  
• Guide customers on plan options, promotions, and upgrades based on their needs.
  
• Troubleshoot and resolve customer problems efficiently or escalate complex cases to higher support levels.
  
• Maintain accurate records of chat interactions and update customer accounts as needed.
  
• Adhere to company guidelines, telecom regulations, and data privacy policies.
  
• Meet daily targets for response time, customer satisfaction, and chat volumes.
  
• Collaborate with team members and other departments to improve customer experience.
  
• Stay updated on the latest telecom products, offers, and system updates.

Compensation and Benefits:

• Competitive salary with attractive incentives/commissions.
• Performance-based bonuses.
• Health insurance and other standard benefits.
• Professional growth and skill development opportunities.

Two way cab Facilities

• Excellent communication and interpersonal skills

• Candidates with a

  B.Com, B.B.A, B.A

  , or

  any Postgraduate degree

  and

  experience in Customer Support

  are welcome to apply.

• Please bring the original physical copy of any of your identification documents for verification.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: