Facility Executive - Soft Service

Facility Executive - Soft Services
Account Management Work Dynamics (region/country)

What this job involves:

Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.

Key Responsibilities:

Strategic Planning and Leadership:

• Develop and implement strategic plans for soft services management
• Set performance standards and key performance indicators (KPIs) for soft services
• Lead and mentor a team of facility managers and service providers
• Collaborate with other departments to align soft services with overall organizational goals

Service Management:

• Oversee the delivery of soft services, including but not limited to: Cleaning and janitorial services Security and reception Mail and courier services Food services and catering Landscaping and grounds maintenance Waste management and recycling Space management and move services
• Ensure compliance with health, safety, and environmental regulations
• Implement and maintain quality control systems for all soft services

Vendor Management:

• Select, negotiate, and manage contracts with external service providers
• Develop and maintain strong relationships with key vendors
• Regularly evaluate vendor performance and implement improvement plans as needed

Budget and Financial Management:

• Prepare and manage annual budgets for soft services
• Analyze costs and implement cost-saving measures without compromising service quality
• Review and approve invoices from service providers

Continuous Improvement:

• Stay informed about industry trends and best practices in facility management
• Implement new technologies and processes to improve service delivery and efficiency
• Conduct regular service audits and implement corrective actions

Stakeholder Management:

• Act as the primary point of contact for facility-related issues and inquiries
• Maintain effective communication with building occupants, senior management, and other stakeholders
• Conduct regular satisfaction surveys and address feedback

Sustainability and Corporate Social Responsibility:

• Develop and implement sustainable practices in soft services delivery
• Ensure compliance with corporate social responsibility initiatives

Emergency Response and Business Continuity:

• Develop and maintain emergency response plans for soft services
• Ensure business continuity in the event of service disruptions

Qualifications:

• Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
• 5+ years of experience in facility management, with at least 3 years in a similar role
• Strong knowledge of facility management software and technologies
• Excellent leadership, communication, and problem-solving skills
• Proven track record in managing large-scale facility operations and budgets
• Experience with contract and vendor management
• Understanding of relevant health, safety, and environmental regulations