ERP Software Support

Welcome to Unnati Informatics LLP, where we extend a warm invitation for you to join us and unleash your creativity and talent. In this dynamic environment, you will have the opportunity to flourish and reach your full potential while acquiring new skills and knowledge. Our organization thrives on providing exciting job openings with detailed job descriptions to ensure that each member can contribute meaningfully and grow professionally. As an ERP Software Support member, you will be responsible for providing customers with timely and effective technical support via email, phone, or ticketing system. You must be able to communicate with programmers and handle client inquiries by providing technical support. Your role will involve analyzing software issues reported by customers, identifying root causes, and creating solutions or workarounds. Additionally, you will guide customers through troubleshooting steps, perform database maintenance, and test new software updates to provide feedback for improvements. Reporting software bugs to the development team, tracking their resolution status, and effectively communicating with customers, coworkers, and management are essential aspects of this role. Gathering customer feedback on software usability, performance, and features, and forwarding it to the appropriate teams will also be part of your responsibilities. Furthermore, providing customers with training and guidance on software features and building strong, long-term relationships with clients are key components of this position. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Previous experience in technical support, preferably in the software industry, is desirable but freshers can also apply. Proficiency in Microsoft Office and ERP software, along with excellent verbal and written communication skills, is required. The ability to work collaboratively with cross-functional teams and a good understanding of software development processes and methodologies are also essential. Software training will be provided, but having good grasping and explaining skills is necessary. Joining Unnati Informatics LLP offers you room to grow and reach your potential, respect for your opinions, and the opportunity to enjoy happy hours. If you are looking for a rewarding career in a supportive and dynamic environment, we welcome you to be part of our team.,