ERP Programmer

A. General Description of the Role:

• Confirms project and support requirements by reviewing program objectives, input data, and output requirements with analysts, supervisors, and clients. Collaborates on support tickets to understand issue details and define resolution or enhancement scope.
• Encodes project or enhancement requirements by converting workflow and support information into computer language, ensuring that fixes and improvements address underlying business and technical needs.
• Confirms program operation by conducting targeted testing of bug fixes and enhancements. Validates that resolved tickets meet user requirements and do not impact other system functions.
• Prepares user references and support documentation by writing clear operating instructions, update notes, and change logs related to ticket resolutions and new feature releases. Provides realistic time estimates and progress updates through the ticketing system.
• Maintains historical records by documenting ticket resolutions, program development, and version revisions in both source control and support tracking systems.
• Analyzes existing software applications to identify opportunities for enhancement, optimization, or better integration. Leads the technical resolution of complex support tickets and contributes to ongoing improvement of system reliability and performance.
• Defines enhancement timelines and collaborates with project teams to ensure that critical support issues and software updates are delivered efficiently and in alignment with business priorities.
• Provides user training and guidance as needed, focusing on newly implemented enhancements, fixes, or updated processes resulting from support resolutions.
• Identifies and resolves defects early by conducting code inspections and proactive analysis of recurring tickets, thereby reducing the number of future incidents.
• Participates in design and review sessions to improve software quality, maintainability, and user experience, ensuring that enhancements and support resolutions follow best practices.

C. Education

DEC or BAC degree in computer science, mathematics, or information systems, as well as knowledge of programming languages

D. Experience

E. Software

C#; Visual Studio; SSRS; SQL Server; Microsoft Office; Crystal Report, ERP. Epicor and HTML an asset. 

F. Skills

• Ability to pay close attention to detail and be precise and accurate.
• Ability to communicate design ideas and solutions clearly and concisely orally and in writing.
• Aptitude for mathematics. 
• Quickly grasp technical concepts
  

G. General Work Conditions