Engineer 3, Engineering Operations

Job Summary:

Unified Communications Engineering is seeking a DevOps engineer delivering quality products who also understands the direct impact of their work on the Customer experience. As a DevOps Engineer, the candidate will provide technical expertise in deploying applications to the Cloud and to internal systems. You will need to have knowledge in containerization and Linux as you will be building functional systems to deploy various applications and services. You will be working with the development and operations teams to build and manage infrastructure, processes, and systems.

Who WeAre

TheUnifiedCommunications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customersacross the globe. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modernDevSecOpspractices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology-driven approach that we achieve the best customer experience for our products.

Responsibilities

• Build and manage CI/CD pipelines to deploy applications and services
• Design, deploy and manage scalable and fault tolerant infrastructure to be used by services and applications
• Deploy updates to applications, services and systems asrequiredand implement integrations when needed
• Troubleshoot any issues that arise during testing and production by workingwith others to solve the issues
• Administer and manage the overall cloud infrastructure and services
• Install and manage container orchestration software and repositories
• Use automation tools for infrastructure provisioning
• Automate deployments and processes as needed to ensure accuracy and consistency
• Works with CI/CD tools and source control
• Providetechnical guidance and educate team members and coworkers on development and operations.
• Monitor andanalyzeresource usage to recommend/develop enhancements to system capabilities and performance.
• Works with team members to brainstorm on ways to improve processes, deployments, and tools. Works with the team to develop best practices.
• Creates andmaintainsdocumentation for the process and tools used by the team.
• Stays current with industry trends and source new ways for our business to improve.

Required Skills

• 4-5 years of experience with a programming language or scripting language such as Python.
• 3-4 years of experience using Docker and container orchestration, such as Kubernetes.
• Minimum 4-5 years of experience with configuration management and automation tools like Ansible and Terraform.
• Experience using andmaintainingCI/CD tools such as Concourse, Jenkins orArgoCD.
• Experience with open stack cloud or AWS platform.
• Experience in building scalable infrastructure stacks.
• Experience in Linux administration and have strong debugging skills.
• Experience with monitoring and managing cloud resources, services and systems using Grafana, Prometheus, Splunk/Elastic Search,Alerta.
• Experience in SQL/NoSQL Databases such as Cassandra, MongoDB, Postgres.
• Experience inGithub,Makefiles, Maven,Haproxy/Traefik, Nginx.
• Ability to jointly manage resources, perform moderately complex tasks and resolve complex systems problems.
• The ability to prioritize tasks and multitask as needed.
• Ability to communicate professionally and collegially with technical and management colleagues and team members.

Core Responsibilities

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

DevOps, DevSecOps, GitHub, Python (Programming Language)We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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