Responsibilities:
1. Ensure Operational Monitoring / Reporting / Functioning of: -
a. Wireless, Routing & Switching infrastructure across Deloitte India Member Firm offices & datacenter.
b. MPLS/WAN/LAN connectivity across Deloitte India Member Firm offices & datacenter
2. Maintain enterprise network infrastructure & its operational performance, through appropriate technical network troubleshooting as needed.
3. Liaise /Collaborate with Vendors/TAC/Support teams, for multi-platform & multi-vendor issues to identify problem, scope/responsibility, RCA/resolution & meet Incident/Problem management requirements.
4. Supervise network infrastructure changes/patch deployment, version upgrades & fixes, to meet Vulnerability & Change management requirements.
5. Collaborate with Deloitte Global/Peer/Business teams & provide support/assistance for network incidents/requests.
6. Maintain network inventory, network documentation & MIS reports to meet Network operations processes/procedures.
As a prospective candidate, you should possess:
1. Experience in Network Infrastructure Operations.
2. Experience in managing/supervising network support team.
3. In-depth conceptual knowledge of Network Routing, Switching, Wireless & Security.
4. Experience & hands-on with Cisco Routing/Switching/Wireless hardware platforms. Configuration/Troubleshooting Hands-on with ISR/ASR Routers, Nexus/Catalyst Switches & 98xx Series wireless controllers will be preferred.
5. Conceptual knowledge for Enterprise Firewall (Site/VPN tunneling) & QoS Traffic Shaping in network environment.
6. In-depth Knowledge of Network monitoring / reporting / troubleshooting tools. Hands-on Experience with Solarwinds Platform Monitoring, Troubleshooting & Advanced Reporting will be preferred.
7. Ability to work independently in a team environment & as a team leader.
8. Well versed with Network MIS & technical reports.
9. Excellent troubleshooting skills.
10. Strong communication and collaboration skills.
Desired qualifications
Bachelor s Degree or Equivalent. Additional Cisco certifications will be preferred.
8+ Years of overall experience in enterprise/corporate network, with minimum 2 years in Large/Complex network environment.
Location and way of working
- Base location: Bangalore
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
Your role as an Deputy Manager
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, AM/DM across our organization must strive to be:
- Inspiring - Leading with integrity to build inclusion and motivation
- Committed to creating purpose - Creating a sense of vision and purpose
- Agile - Achieving high-quality results through collaboration and Team unity
- Skilled at building diverse capability - Developing diverse capabilities for the future
- Persuasive / Influencing - Persuading and influencing stakeholders
- Collaborating - Partnering to build new solutions
- Delivering value - Showing commercial acumen
- Committed to expanding business - Leveraging new business opportunities
- Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
- Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
- Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
the success of engagement(s)
- Managing change - Responding to changing environment with resilience
- Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
- Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
- Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
- Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive .
