Duck Creek Billing Quality Analyst

As a Quality Assurance Analyst for Duck Creek Billing, you will play a crucial role in upholding the highest standards of operations and services, thus contributing significantly to the enduring success of the organization. Key Responsibilities: - Conduct comprehensive quality assurance testing to pinpoint and rectify defects effectively. - Utilize Duck Creek Billing center and various automation tools to optimize and expedite testing procedures. - Engage with clients to grasp their requirements thoroughly, ensuring their contentment with the services provided. - Employ data analysis and statistical methods to detect trends and refine quality metrics. - Formulate and execute quality assurance standards and methodologies. - Take charge of guiding and mentoring team members to foster a culture of excellence. Qualifications Required: - At least 2 years of experience in the field of quality assurance. - Demonstrated success in a quality assurance or similar role. - Proficiency in Duck Creek Billing testing. - Familiarity with TAC and other automation tools. - Strong client-facing skills. - Profound understanding of quality assurance methodologies and standards. - Sound numerical proficiency and adeptness in data analysis. - Exceptional communication and interpersonal abilities. - Meticulous attention to detail and a results-driven approach. - Robust organizational and leadership capabilities. - Proven track record of reliability and trustworthiness.,