Director - Program & Project Management

Job Summary

• The Director in Delivery Management will lead strategic initiatives and manage key client relationships to drive business growth and ensure successful delivery outcomes

Job Description

• Lead and oversee delivery management functions ensuring alignment with organizational goals and client expectations
• Drive stakeholder management by building and maintaining strong relationships with clients partners and internal teams Manage benefits realization by identifying tracking and optimizing business value from delivery initiatives
• Lead pursuit and proposal management efforts to secure new business opportunities and expand existing accounts Identify assess and mitigate risks and crises to minimize impact on delivery and client satisfaction
• Oversee account management and mining activities to maximize revenue and deepen client engagement
• Collaborate with crossfunctional teams to ensure delivery excellence and continuous improvement
• Provide strategic direction and mentorship to delivery managers and project teams
• Ensure compliance with organizational standards policies and quality benchmarks
• Drive innovation in delivery processes to enhance efficiency and customer experience

Roles and Responsibilities

• Develop and execute delivery strategies that align with business objectives and client needs
• Lead highlevel stakeholder engagement including negotiation and conflict resolution
• Manage complex proposals and pursuit activities coordinating with sales and delivery teams
• Monitor and control program risks implementing crisis management plans when necessary
• Drive account growth through proactive mining and identification of upsellcrosssell opportunities
• Oversee benefit management processes to ensure realization of expected business outcomes
• Provide leadership in resource planning budgeting and financial management related to delivery
• Represent the delivery function in executive meetings and client forums Foster a culture of accountability collaboration and continuous improvement across delivery teams
• Mentor senior delivery personnel to build leadership capabilities and succession planning