Developer III - Software Engineering

3 - 5 Years
2 Openings
Trivandrum

Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

Measures of Outcomes:

Outputs Expected:

Code:

Configure:

Test:

Domain relevance:

Manage Project:

Manage Defects:

Estimate:

Document:

Manage knowledge:

Status Reporting:

Release:

Design:

Mentoring:

Skill Examples:

Knowledge Examples:

• Appropriate software programs / modules
  • Technical designing

  • Programming languages

  • DBMS

  • Operating Systems and software platforms

  • Integrated development environment (IDE)

  • Agile methods

  • Knowledge of customer domain and sub domain where problem is solved
  
  
  Additional Comments:

  Job Description: ServiceNow Assist Specialist Role Summary We are looking for ServiceNow Assist Specialists to support the customer’s enterprise ServiceNow platform by enabling AI-driven capabilities, conversational experiences, and workflow automation. The ideal candidate will leverage ServiceNow Assist to enhance end-user productivity, improve service desk efficiency, and deliver intelligent automation solutions. This role requires strong ServiceNow expertise, a solid understanding of ITSM/ITIL practices, and experience integrating AI/virtual agents within enterprise workflows. Key Responsibilities • Design, configure, and deploy ServiceNow Assist features to support ITSM, HR, and other business workflows. • Develop and optimize Virtual Agent conversations, intents, and knowledge bases to improve self-service adoption. • Partner with business stakeholders to identify automation opportunities and translate them into ServiceNow Assist use cases. • Configure Generative AI features within ServiceNow to enhance incident resolution, knowledge search, and request fulfillment. • Collaborate with ServiceNow developers and administrators to integrate Assist capabilities into existing workflows. • Monitor Assist performance, gather usage analytics, and continuously improve conversational models. • Provide training and enablement to support teams on leveraging Assist features effectively. • Ensure compliance with organizational security, governance, and data privacy policies. Required Skills & Experience • 3+ years of hands-on experience with ServiceNow platform administration and development. • Strong knowledge of ServiceNow ITSM processes (Incident, Problem, Change, Request). • Proven experience with Virtual Agent, NLU (Natural Language Understanding), and conversational AI on ServiceNow. • Understanding of ServiceNow Assist and its integration with GenAI capabilities (e.g., case summarization, knowledge recommendations). • Familiarity with JavaScript, JSON, and ServiceNow scripting. • Strong problem-solving, communication, and stakeholder management skills. Preferred Skills • ServiceNow Certified System Administrator (CSA) and ITSM certifications. • Experience with ServiceNow Generative AI Controller and Predictive Intelligence. • Background in ITIL v4 practices and enterprise IT operations. • Exposure to HRSD, CSM, or other ServiceNow workflows beyond ITSM. • Experience with AI/ML platforms or chatbots outside ServiceNow is a plus.

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