Desktop Support Engineer

Role: Desktop Support Engineer-L1 And L2

Fresher / 8months -1 Year Experience Only

Experience: 1 Year - Salary: 15k In Hand , CTC 18k( Fixed)

Fresher Eligible- Salary: 12 CTC , 9,500 Take Home(Fixed)

Immediate Joining!!

Job Description:

• Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.
• Installation and troubleshooting of all kinds of applications used in Company
• Handling customer escalations and proving solutions for the same.
• Troubleshooting issues in Mails, operating systems, software/application, servers and networking device.
• Installation, Customization and Administration of Windows.
• Configuration of New user Profile, IP Address and LAN.
• Monitor performance and ensure system availability and reliability.
• Install, configure, and maintain the virtual environment utilizing VMware Horizon View
• Assisting in maintaining VDI master images and installing client applications.
• Collaborate with cross-functional IT teams , Work with Local Global Teams
• Provide first-level support to end-users and address their windows, macOS and IOS device-related issues
• Troubleshooting and resolve Windows, VDI and MacOS issues.
• 100% satisfaction customer survey rate three months in a row and highest score of closer.
• Diagnosed and resolved operating system, hardware and software program problems to root causes.

Skills:

Minimum 6Month Experience with Strong Skill Set In L1 We Need

Communication Skill

Networking

Fresher Need Systems Engineer Internship Or Certification Is Added Advantage

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund