Desktop Support Engineer

A Desktop Support Engineerprovides technical assistance to end-users, resolving hardware, software, and network issues to ensure smooth IT operations and user productivity.Key responsibilities include installing and configuring systems, troubleshooting technical problems via remote or on-site support, maintaining equipment and software, creating user accounts, and documenting IT processes.

Key Responsibilities

• Technical Support:

  Provide first-level technical assistance to end-users, addressing hardware and software issues with operating systems (like Windows, Mac, or Linux) and applications.

• Installation & Configuration:

  Set up, install, and configure computer systems, peripherals, and software for new and existing users.

• Troubleshooting:

  Diagnose and resolve technical problems with hardware, software, and network connectivity, both on-site and remotely.

• System Maintenance:

  Perform regular system updates, install patches, and maintain computer systems and networks to ensure optimal performance.

• User Account Management:

  Create and manage user accounts, permissions, and access rights to maintain security and ensure proper system access.

• Documentation:

  Document IT issues, solutions, and procedures, maintaining logs and asset inventories of hardware and software.

• Hardware Management:

  Install and maintain computer hardware, peripherals, and other IT equipment.