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Indihire Consultants
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Desktop Support Engineer

Desktop Support Engineer

Indihire Consultants

3 - 5 years

1 - 5 Lacs

bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

citrix troubleshooting desktop support service now l2 support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.

Location - Bengaluru

Exp- 3+ years

Immediate joiners preferred.

Job Responsibilities

Knowledge of Service Now.
Familiar with running SSH commands on network devices.
Experience using Citrix Desktops.
Experience using Remote Desktop to configure hardware and software on Windows computers.
Knowledge of DHCP and DNS.
Experience working incidents passed to them from lower tier support groups.
Experience troubleshooting complex hardware and software components.
Knowledge of configuring network base printers

Bonus Points

Knowledge of Point-of-Sale peripherals.
Experience working in retail domain.
Experience writing knowledge base articles.

Minimum requirements

L2 level of trouble shooting
Qualification: - BCA/MCA/B Tech/BE or equivalent
Provide case status updates to Customer and Retail Solutions personnel.
Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience.

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