Desktop Support Engineer

Role & responsibilities

Job Title:

Location:

Job Summary:

Remote Desktop Support Engineer

Key Responsibilities:

• Provide

  remote desktop support

  for

  Windows

  and

  macOS

  platforms to internal and/or external users.
• Troubleshoot hardware, software, and network issues effectively and efficiently.
  
• Assist with the setup, configuration, and deployment of laptops and desktops remotely.
  
• Handle operating system upgrades, patch management, and application installations.
  
• Manage and support remote desktop access tools (e.g., TeamViewer, AnyDesk, Remote Desktop Services, etc.).
  
• Provide technical assistance with device management tools such as

  Microsoft Intune

  ,

  Jamf

  , or other MDM solutions.
• Support users in Microsoft 365/Office 365 environments, including Outlook, Teams, and SharePoint.
  
• Maintain asset inventory, update documentation, and log all issues/resolutions in ticketing systems like

  ServiceNow

  ,

  Zendesk

  , or

  Jira

  .
• Collaborate with IT and security teams to implement and maintain security best practices.
  
• Provide timely and professional communication to end-users during issue resolution.
  
• Contribute to knowledge base and internal documentation for common issues and solutions.
  

Requirements:

• 5+ years

  of hands-on experience in remote desktop support or technical support roles.
• Proficiency in both

  macOS

  and

  Windows OS

  support (troubleshooting, setup, and configuration).
• Strong knowledge of

  Active Directory

  ,

  Group Policy

  ,

  Exchange/Outlook

  , and

  Microsoft 365

  .
• Experience with remote support tools and ticketing systems.
  
• Familiarity with

  mobile device management (MDM)

  platforms like

  Jamf

  ,

  Intune

  , or similar.
• Solid understanding of networking concepts (VPN, DNS, DHCP, firewalls).
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
  

If interested, kindly share updated cv on - Himanshu.mehra@thehrsolutions.in