Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Desktop Support Engineer
Position: Systems Engineer
Experience: 3+ yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J1025-1086
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
- 3+ years of hands-on experience in Mac OS support (L2 or higher)
- Manage and support macOS upgrades, patches, and security updates, Provide Level 2 technical support for macOS devices including MacBooks, iMacs, and Mac Minis.
- Troubleshoot and resolve OS-related issues such as startup problems, kernel panics, system freezes, application crashes, and performance degradation. Diagnose and resolve hardware-related issues in coordination with vendors or hardware support teams.
- Support installation, configuration, and troubleshooting of productivity tools (e.g., MS Office, Adobe Suite, VPN, etc.). Familiarity with MDM tools, Microsoft Intune.
- Manage and troubleshoot enterprise applications and integration with corporate services (email, identity management, collaboration tools, etc.).
- Assist users with software compatibility issues and provide guidance on best practices for macOS usage, Troubleshoot and resolve Wi-Fi, VPN, Ethernet, and printer connectivity issues on macOS systems.
- Assist in configuration and troubleshooting of network drives, shared resources, and domain connections, Strong understanding of macOS system architecture, file system, and security features.
- Experience with Windows OS troubleshooting and integration in enterprise environments.
- Excellent problem-solving, communication, and documentation skills.
- Collaborate with IT infrastructure, network, and security teams to ensure seamless end-user experience.
- Identify recurring issues and suggest improvements or automation opportunities.
- Stay updated on latest macOS releases, patches, and security vulnerabilities.
- Apple Certified Support Professional (ACSP) or equivalent certification is a plus.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
