Desktop Engineer IT Infrastructure / End User Computing

Job Title: Desktop Engineer

Department:

• Manage and support macOS and Windows laptops across the organization.
• Configure, deploy, and maintain systems using

  Jamf Pro

  (for macOS) and

  Intune

  (for Windows and mobile devices).
• Ensure compliance with company security policies encryption, patching, and antivirus standards.
• Handle application packaging, deployment, and updates through MDM platforms.
• Perform regular system health checks and proactively address issues.

IT Operations & Support

• Provide on-site and remote support for employees, ensuring minimal downtime.
• Log and manage incidents, requests, and changes through

  ServiceNow

  ITSM platform.
• Troubleshoot hardware, software, and network-related issues efficiently.
• Collaborate with infrastructure and network teams for escalations and root cause analysis.
• Support video conferencing and

  townhall/event setups

  (Zoom, Teams, Webex, AV systems).

Asset & Inventory Management

• Maintain accurate

  asset inventory

  of IT hardware and peripherals.
• Manage end-to-end

  IT asset lifecycle

  procurement, deployment, tracking, warranty, and decommissioning.
• Coordinate with vendors for repairs, replacements, and RMA processing.

Network & Connectivity Support

• Troubleshoot LAN/Wi-Fi issues and assist with connectivity to

  Meraki, Cisco, and Juniper

  switches and access points.
• Perform basic network diagnostics and collaborate with the network team for escalations.
• Support VPN configuration and secure remote access for end users.

Event & Townhall Support

• Provide technical assistance for internal and leadership events, ensuring flawless AV and connectivity setup.
• Set up and manage conference rooms, projectors, microphones, and streaming setups.
• Coordinate with facilities and vendors during live events or townhalls.

Documentation & Continuous Improvement

• Maintain and update IT documentation, SOPs, and knowledge base articles.
• Identify opportunities for automation and process improvement.
• Participate in audits and ensure adherence to IT policies and compliance standards.

Skills and Qualifications:

• Education:

  Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• Experience:

  2-4 years in IT support, desktop engineering, or end-user computing.

Technical Skills:

• Strong expertise in

  macOS

  and

  Windows 10/11

  administration.
• Hands-on experience with

  Jamf Pro

  and

  Microsoft Intune

  .
• Familiarity with

  ServiceNow ITSM

  for incident and request management.
• Good understanding of

  network fundamentals

  VLANs, DHCP, DNS, Wi-Fi troubleshooting.
• Exposure to

  Cisco Meraki

  ,

  Cisco Catalyst

  , and

  Juniper

  switches and access points.
• Experience supporting

  AV systems

  and

  townhall/event setups

  .
• Knowledge of

  endpoint security

  , encryption, and compliance tools.
• Strong documentation and organizational skills.

Soft Skills:

• Excellent communication and collaboration with end users and cross-functional teams.
• Strong problem-solving and time-management skills.
• Customer-first attitude and attention to detail.

Work Environment:

• Primarily on-site role with occasional remote or after-hours support for business events or maintenance activities.
• May require flexible working hours during major townhalls or organizational events.

Mail your resume at hr@sd123.in