Deputy Operations Manager

Job Summary:

The Deputy Manager Cinema Operations will be responsible for assisting the Cinema Manager in managing day-to-day cinema operations, ensuring smooth execution of all functions including ticketing, F&B, customer service, staff management, safety compliance, and overall guest experience. The role requires a hands-on leader who can manage teams effectively, drive operational excellence, and uphold company standards.

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Key Responsibilities:

1. Operational Management

Supervise and ensure smooth daily operations of the cinema, including Box Office, Concessions, Housekeeping, and Projection.

Monitor cinema schedules, duty rosters, and staff deployment to maintain efficiency.

Implement Standard Operating Procedures (SOPs) and ensure compliance across all departments.

2. Customer Service & Guest Experience

Ensure a premium customer experience by monitoring service quality and handling escalated guest complaints.

Conduct floor checks during peak hours to ensure cleanliness, hygiene, and customer satisfaction.

Analyze customer feedback and work with the team to improve services.

3. Team Leadership & Training

Assist in hiring, onboarding, and training staff to meet operational and service standards.

Mentor and guide team members, ensuring performance targets are met.

Support in preparing monthly duty rosters and shift allocations.

4. Food & Beverage (F&B) Operations

Supervise F&B counters, ensuring product quality, stock control, and hygiene compliance.

Monitor sales and suggest upselling techniques to maximize revenue.

Coordinate with vendors/suppliers for timely procurement and quality assurance.

5. Financial & Administrative Control

Monitor daily cash collections, reconciliations, and report discrepancies.

Assist in preparing weekly/monthly operational and financial reports.

Ensure cost control and reduce wastage across all operational areas.

6. Compliance & Safety

Ensure adherence to fire safety, health, and security regulations.

Conduct regular audits of equipment, emergency exits, and safety drills.

Maintain compliance with legal and statutory requirements.

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Key Skills & Competencies:

Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Customer service orientation with problem-solving skills.

Knowledge of cinema operations, F&B, and retail management.

Ability to work in a fast-paced, customer-facing environment.

Proficiency in MS Office and POS systems.

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Qualifications & Experience:

Graduate in Hospitality, Business Management, or related field ( Hotel Management).

4–7 years of experience in operations, preferably in cinemas, hospitality, retail, or QSR industry.

Experience in handling large teams and customer-centric operations.